Patient Services & Scheduling Coordinator

Jobtome; Austin (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group is hiring a Patient Service Representative in Austin, TX. The role supports clinic operations, including patient check-in/out, insurance verification, and scheduling of diagnostics and follow-up visits.

You will handle payments, maintain records, and answer calls to ensure smooth patient flow. The position offers a Monday–Friday schedule, competitive hourly pay, and a broad benefits package.

Qualifications

• High School Diploma or GED.
• 2+ years of experience in a medical environment.
• Intermediate proficiency with Microsoft applications.
• EMR experience and familiarity with medical terminology are preferred.
• ICD-10 and CPT coding experience is a plus.

Responsibilities

• Greet patients and manage wait times.
• Handle check-in/check-out including insurance verification and pre-authorizations.
• Collect co-pays and deposits and issue receipts.
• Manage cashier box and daily deposits.
• Process walk-ins and schedule appointments.
• Answer phones and direct inquiries; take messages as needed.
• Maintain and organize medical records and release requests.

Skills

Customer service

Phone etiquette

Microsoft Office

Education

High School Diploma/GED

Tools

EMR

Microsoft Office

Job description

UnitedHealth Group is hiring a Patient Service Representative in Austin, TX. The role supports clinic operations, including patient check-in/out, insurance verification, and scheduling of diagnostics and follow-up visits.

You will handle payments, maintain records, and answer calls to ensure smooth patient flow. The position offers a Monday–Friday schedule, competitive hourly pay, and a broad benefits package.