Patient Services, Scheduler

REVCO SOLUTIONS INC; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Insurance/401k

PTO/Paid holidays

Job summary

REVCO SOLUTIONS INC is seeking a Scheduler to join a production-driven call center. You will schedule appointments, answer calls from care providers, and gather information for registration, scheduling and insurance referrals.

You will facilitate scheduling for hospital and outpatient services while maintaining professional, positive communication with patients to establish strong relationships.

Qualifications

• Ability to work in a production driven call-center environment.
• Must demonstrate problem-solving abilities and high attention to detail.
• Extensive multitasking ability.
• Strong written and verbal communication skills.
• Two years in a professional, customer service-driven environment preferred, completion of related medical certification program.
• Telephone/call center experience preferred.
• Pre-registration and/or scheduling experience preferred but not required.

Responsibilities

• Schedule appointments and coordinate times with care providers.
• Answer inbound calls and gather information for registration and referrals.
• Facilitate scheduling for hospital and outpatient services.
• Maintain professional, positive communication with patients to establish relationships.

Skills

Customer service

Multitasking

MS Office

Typing speed

Communication

Problem-solving

Education

High school diploma or GED

Tools

MS Office

Job description

A Day in the Life as a Scheduler:

M-F 8a to 5pm (CST) Provide excellent customer service skills to establish and enhance positive relationships with the patient. Communicate in a positive and professional manner with the patient, schedule appointments, provide appointment times answer inbound calls from care providers obtaining essential information for registration, scheduling and insurance referral, facilitating the scheduling process for hospital and outpatient services.

What We Offer:

• Insurance/401k
• PTO/Paid holidays

What We're Looking For:

• Ability to work in a production driven call-center environment
• Must demonstrate problem-solving abilities and high attention to detail.
• Computer tech savvy with experience navigating between multiple systems simultaneously
• Must have MS Office Experience, fast and accurate typing skills
• Extensive multitasking ability
• Strong written and verbal communication skills

Requirements

• High school diploma or GED
• Two years in a professional, customer service-driven environment preferred, completion of related medical certification program
• Telephone/call center experience preferred
• Pre-registration and/or scheduling experience preferred but not required