Temporary Appointment Scheduler

Ventura Orthopedics Inc.; Camarillo (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

Ventura Orthopedics Inc. is seeking a detail-oriented appointment scheduler to join our front desk team in Camarillo, CA. You will be the first point of contact, scheduling and rescheduling patient appointments while handling messages for physicians and medical staff.

The role requires excellent communication, strong organizational skills, and a customer-centric approach to patient service. Experience in a call center or patient-facing environment is preferred, with duties extending to insurance

Qualifications

• High school diploma or GED; 12–18 months related experience and/or training in call center/customer service; or equivalent combination of education and experience

Responsibilities

• Schedule patient appointments
• Cancel and reschedule appointments
• Consult patients regarding participating status of various insurance contracts
• Take messages for physicians and medical assistants
• Check HMO encounters for authorizations
• Schedule/confirm interpreters
• Insurance verification (E & B)
• Help front office staff with overflow work
• Cover front office staff (sick/vacation)
• Respond to inquiries through text messaging software
• Process payments in eCW for copays, balances, or past due debt
• Other duties as assigned

Skills

Communication

Organization

Customer service

Problem solving

Education

High school diploma or GED

Job description

Description

Join our dynamic team and be the first point of contact that shapes our clients' experiences! We’re seeking a detail-oriented appointment scheduler to enhance our service experience.

Essential Duties and Responsibilities

• Schedule patient appointments
• Cancel and reschedule appoints as necessary
• Consult patients regarding participating status of various insurance contracts
• Take messages for physicians and medical assistants
• Checks HMO encounters for authorizations
• Schedules/confirms interpreters
• Insurance verification (E & B)
• Help front office staff with overflow work
• Cover front office staff (sick/vacation)
• Respond to all enquiries through text messaging software
• Process payments in eCW for copays, balances, or past due debt
• Other duties as assigned

Requirements

Skills and Attributes

Outstanding communication skills

Good organizational skills

Excellent sense of customer/patient service

Good problem-solving skills

Education and/or Experience

High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training in call center/customer service; or equivalent combination of education and experience