Patient Services Scheduler

mclarenhlth; Petoskey (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

McLaren Health is seeking a patient scheduling and front desk associate to set up exams, procedures, and tests for patients. The role involves handling patient inquiries, collecting accurate insurance information, and scheduling promptly to ensure smooth operations.

The ideal candidate has a High School Diploma or GED and preferably two years in healthcare scheduling, with strong customer service and data-entry skills. Equal opportunity employer and confidentiality are emphasized.

Qualifications

• High School Diploma or GED.
• Prior scheduling experience.
• Two years of experience, preferably in health care.

Responsibilities

• Answer incoming calls and schedule patients for exams/tests/procedures.
• Review patient and insurance information for accuracy and completeness.
• Educate patients on exam/test preparation and answer related questions.
• Update patient records and notes for the technologist, customer, or future reference.
• Follow site-specific protocols and keep protocol documentation up-to-date.
• Obtain proper approval for schedule changes or cancellations.
• Maintain confidentiality of personal and financial data.
• Interact courteously with patients, remaining calm with difficult customers.
• Perform clerical duties such as maintaining databases, faxing and scanning histories.
• Perform other related duties as required and directed.

Skills

Customer service

Scheduling

Phone etiquette

Data entry

Education

High School Diploma or GED

Job description

McLaren Health is seeking a patient scheduling and front desk associate to set up exams, procedures, and tests for patients. The role involves handling patient inquiries, collecting accurate insurance information, and scheduling promptly to ensure smooth operations.

The ideal candidate has a High School Diploma or GED and preferably two years in healthcare scheduling, with strong customer service and data-entry skills. Equal opportunity employer and confidentiality are emphasized.