Patient Services Representative - Urological Surgeons

BayCare Clinic; Green Bay (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k with company match

Paid time off

Job summary

BayCare Clinic Urological Surgeons in Green Bay, WI seeks a Patient Services Representative to greet patients, manage check-in, and guide them through forms. The role is Monday–Friday 8:00am–4:30pm, on-site, with a focus on compassionate service and accurate data entry.

You will handle phones, collect co-pays, maintain confidentiality, and enter information into EPIC. Prior medical office experience and knowledge of medical terminology and health insurance are preferred.

Qualifications

• A minimum of a high school education or equivalent.
• Post high school coursework in Medical Terminology and/or HealthCare Business Services is appropriate.
• Must have a working knowledge of medical terms and health insurance.
• Experience with EPIC is preferred.
• Prior experience in a medical setting is preferred.

Responsibilities

• Greets and checks in patients.
• Assists patients in filling out patient forms.
• Answers phones, takes messages, routes calls when necessary.
• Enters pertinent information into patient charts.
• Collects co-payments from patients.
• Respects and maintains confidentiality.
• Works in a safe, compliant, and ethical manner at all times.

Skills

Customer service

Phone handling

Communication

Confidentiality

Education

High school diploma or equivalent

Tools

EPIC

Job description

Patient Services Representative - Urological Surgeons

Job Category: Clinic Administrative

Requisition Number: PATIE001619

• Posted : October 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Green Bay, WI 54311, USA

Description

Come work where passion, quality, vision, professionalism, and synergy are valued! BayCare Clinic's mission is to provide measurably superior specialty medical services to our patients.

BayCare Clinic Urological Surgeons is looking for a Patient Services Representative to join our team in Green Bay, WI. We’re looking for a compassionate, thoughtful candidate who wants to contribute to a positive experience for all our patients. The typical hours for this role are Monday - Friday between 8:00am - 4:30pm. No Holidays! No Weekends!

The Clinic:

BayCare Clinic is a successful, dynamic group comprised of 19 specialties. We are a physician-owned entity with joint ownership in Aurora BayCare Medical Center, a 167-bed hospital located in Green Bay, WI, offering us a built-in referral base. Each of our specialty practices have clinical autonomy and are financially sound.

BayCare Clinic offers part-time and full-time employees a comprehensive benefits package including health, dental, disability and life insurance, as well as flexible spending options. We also offer a 401k retirement plan with a company match, generous PTO, and paid holidays.

The Practice:

Urology BayCare is an established high-volume practice, providing a full spectrum of treatment options including surgical interventions. Our primary location in Green Bay is a modern facility with aesthetic treatment rooms and dedicated procedure rooms.

The Team:

The unique skills and talents of each member of our team contributes to our synergy and our overall goal of providing our patients with excellent care. We believe in the power of a positive, collaborative culture, and we strive to provide a supportive and energizing work environment.

Every member of our team has a voice and is trusted to have ownership over their work. To encourage this, we provide regular opportunities for professional development, we seek out feedback and ideas, and we invite participation on a variety of projects.

The Job:

• Greets and checks in patients.
• Assists patients in filling out patient forms.
• Answers phones, takes messages, routes calls when necessary.
• Enters pertinent information into patient charts.
• Collects co-payments from patients.
• Respects and maintains confidentiality.
• Works in a safe, compliant, and ethical manner at all times.

The Requirements:

• A minimum of a high school education or equivalent.
• Post high school coursework in Medical Terminology and/or HealthCare Business Services is appropriate.
• Must have a working knowledge of medical terms and health insurance.
• Experience with EPIC is preferred.
• Prior experience in a medical setting is preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.