Patient Services Coordinator - Cardiology

BayCare Clinic; Green Bay (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

BayCare Clinic Cardiology in Green Bay, WI is seeking a Patient Services Coordinator to join our team. The role supports the front desk, patient check-in/out, appointment scheduling, and coordination of referrals, with a patient-centered approach in a collaborative cardiology practice.

Ideal candidates have a high school diploma, knowledge of medical terminology and health insurance, and solid computer skills. EMR experience is preferred and prior medical office experience is a plus.

Qualifications

• High school diploma or equivalent.
• Post‑high school coursework in Medical Terminology or Office Assistant is preferred.
• Working knowledge of medical terms and health insurance.
• Strong desktop computer skills.
• Experience with electronic medical record (EMR) systems is preferred.
• Prior experience in a medical office setting is preferred.

Responsibilities

• Ensures the front desk area runs smoothly.
• Greets and checks patients in & out.
• Schedules patient appointments.
• Coordinates scheduling of incoming patient referrals.
• Serves as resource to staff regarding patient scheduling issues.
• Performs general office duties.
• Monitors inventory of various supplies.
• Assists patients in filling out patient forms.
• Performs pre-verification duties.
• Answers phones, takes messages, and routes calls when necessary.
• Collects co-payments from patients.
• Assists in coordinating physician schedules.
• Is a subject matter expert for processes in the reception area.
• Trains new hires on department processes after onboarding.

Job description

Locations

• Green Bay, WI 54311, USA
• Clinic Administrative
• Full-Time

Description

Guided by specialty physicians, we foster a collaborative community built on authenticity, excellence in practice, and patient‑centered compassion.

BayCare Clinic Cardiology is looking for a Patient Services Coordinator to join our team in Green Bay, WI.

We’re looking for a compassionate, thoughtful candidate who wants to contribute to a positive experience for all our patients. This role full time, with typical office hours of Monday-Thursday from 8:00 a.m. - 4:30 p.m. and Friday from 8:00 a.m. - 3:00 p.m. No Holidays! No Weekends!

The Clinic:

BayCare Clinic is a successful, dynamic group comprised of 19 specialties. We are a physician-owned entity with joint ownership in Aurora BayCare Medical Center, a 167-bed hospital located in Green Bay, WI, offering us a built-in referral base. Each of our specialty practices have clinical autonomy and are financially sound.

BayCare Clinic offers part-time and full‑time employees a comprehensive benefits package including health, dental, disability and life insurance, as well as flexible spending options. We also offer a 401k retirement plan with a company match, generous PTO, and paid holidays.

The Practice:

BayCare Clinic Cardiology's mission is to help people lead healthier lives through the prevention, diagnosis and treatment of heart disease. We're known throughout the region for our superior cardiovascular care and successful clinical outcomes. Our cardiologists offer preventive cardiac care, heart disease management and strategies for a heart-healthy lifestyle. The cardiologists have developed a comprehensive program that brings the most advanced cardiac services to our community.

The Team:

The unique skills and talents of each member of our team contributes to our synergy and our overall goal of providing our patients with excellent care. We believe in the power of a positive, collaborative culture, and we strive to provide a supportive and energizing work environment.

Every member of our team has a voice and is trusted to have ownership over their work. To encourage this, we provide regular opportunities for professional development, we seek out feedback and ideas, and we invite participation on a variety of projects.

The Job:

• Ensures the front desk area runs smoothly.
• Greets and checks patients in & out.
• Schedules patient appointments.
• Coordinates scheduling of incoming patient referrals.
• Serves as resource to staff regarding patient scheduling issues.
• Performs general office duties.
• Monitors inventory of various supplies.
• Assists patients in filling out patient forms.
• Performs pre-verification duties.
• Answers phones, takes messages, and routes phone calls when necessary.
• Collects co-payments from patients.
• Assists in coordinating physician schedules.
• Is a subject matter expert (and “go-to” person) for all processes, work rules, and duties within the reception area.
• Trains newly hired team members on department specific processes, work rules, and duties once the team member has undergone initial “new hire” training.
• Functions as liaison with BayCare Clinic and ABMC billing departments.
• Respects and maintains confidentiality.
• Works in a safe, compliant and ethical manner at all times.

The Requirements:

• A minimum of a high school education or equivalent.
• Post high school coursework in Medical Terminology and/or Office Assistant is appropriate.
• Must have a working knowledge of medical terms and health insurance.
• Must possess strong desktop computer skills.
• Experience with electronic medical record (EMR) systems is preferred.
• Prior experience in a medical office setting is preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.