Patient Services Representative Trainer

Raleigh Orthopaedic Clinic; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

FSA/HSA options

Job summary

Raleigh Orthopaedic Clinic in Raleigh, NC is seeking an experienced Patient Services Representative Trainer to lead onboarding and ongoing education for our front desk teams. The role focuses on coaching, performance support, and ensuring a consistent, high-quality patient experience across locations.

The PSR Trainer will train new hires, provide continuous coaching, conduct quality audits, and update training materials.

Qualifications

• Minimum of 2 years of experience in a medical or clinic environment.
• Strong proficiency in front desk operations and insurance verification.
• Experience in training and mentoring others.
• Excellent communication and interpersonal skills.
• Ability to adapt teaching methods to diverse learners.

Responsibilities

• Train and onboard newly hired Patient Services Representatives.
• Provide ongoing education, coaching, and performance feedback to established PSRs.
• Conduct routine quality audits and track training progress.
• Maintain and update PSR training materials, procedures, and guides.
• Collaborate with PSR Supervisors to identify training needs and improvement opportunities.
• Support front desk operations across locations, including check-in/check-out, registration, and patient assistance.
• Verify insurance coverage, referrals, and authorizations to ensure accurate and efficient patient processing.
• Monitor front desk workflows to ensure accuracy, efficiency, and excellent customer service.
• Assist with collecting co-pays, posting payments, and maintaining accurate patient records in the electronic health record system.
• Handle patient interactions with professionalism, maintaining composure in fast-paced or high-pressure situations.

Skills

Front desk operations

Insurance verification

Training and mentoring

Communication skills

Organizational skills

Multitasking

Customer service orientation

Education

No degree required

Tools

EHR systems

Job description

Career Opportunities with Raleigh Orthopaedic Clinic

A great place to work.

Careers At Raleigh Orthopaedic Clinic

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Patient Services Representative Trainer – Full-Time Position – Raleigh Location

We are seeking an experienced, detail-oriented, and highly personable Patient Services Representative (PSR) Trainer to join our fast-paced medical practice. This role is essential in ensuring our front desk teams deliver a consistent, high-quality patient experience through effective training, coaching, and ongoing support.

The PSR Trainer will lead onboarding and development for new hires while providing continued education and performance support to existing team members. This position also floats between locations, offering hands‑on front desk support when needed.

Key Responsibilities

• Train and onboard newly hired Patient Services Representatives, tailoring training methods to different learning styles
• Provide ongoing education, coaching, and performance feedback to established PSRs
• Conduct routine quality audits and track training progress, sharing updates with leadership
• Maintain and update PSR training materials, procedures, and guides
• Collaborate with PSR Supervisors to identify training needs and improvement opportunities
• Support front desk operations across locations, including check‑in/check‑out, registration, and patient assistance
• Verify insurance coverage, referrals, and authorizations to ensure accurate and efficient patient processing
• Monitor front desk workflows to ensure accuracy, efficiency, and excellent customer service
• Assist with collecting co‑pays, posting payments, and maintaining accurate patient records in the electronic health record system
• Handle patient interactions with professionalism, maintaining composure in fast‑paced or high‑pressure situations

What You Bring

• Minimum of 2 years of experience in a medical or clinic environment (preferred)
• Strong proficiency in front desk operations, insurance verification, and electronic health records
• Exceptional attention to detail and organizational skills
• Proven ability to multitask and thrive in a fast‑paced environment
• Excellent communication and interpersonal skills, with a passion for training and mentoring others
• Ability to adapt teaching strategies to meet diverse learning styles
• Strong problem‑solving and critical thinking abilitiesProfessional demeanor with a positive, team‑oriented attitude
• Full medical, dental, and vision coverage with FSA and HSA options
• Retirement plan with employer contributions