Customer Service Representative Job

FYZICAL Therapy & Balance Centers; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

RBR PT in Raleigh, NC is seeking a Customer Service Representative to greet patients, schedule appointments, and coordinate referrals. This role serves as the first point of contact and liaison between patients and clinicians, ensuring smooth daily operations with accurate data handling.

The ideal candidate will be a strong communicator, highly organized, and capable of handling multiple tasks in a fast-paced environment, contributing to a positive patient experience at every visit.

Qualifications

• High school diploma or equivalent.
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Responsibilities

• Handle patient scheduling and multi-phone line.
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Skills

Great communicator

Multitasker

Detail-oriented

Positive attitude

Good work ethic

Empathetic

Education

High school diploma or equivalent

Job description

Customer Service Representative Job - Raleigh, NC 177283

Why You'll Love This Job

If you have a passion for helping others and enjoy interacting with the general public, RBR PT, the leading physical therapy company in the country, has a Customer Service Representative opening in Raleigh, NC, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the RBR PT family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. If so, you should consider our Customer Service Representative position in Raleigh, NC! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion