PATIENT SERVICE REPRESENTATIVE

Sport Ortho Urgent Care; Hendersonville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

Paid Time Off (PTO)

Job summary

Sport Ortho Urgent Care in Hendersonville, TN is seeking a Patient Service Representative to be the first point of contact for patients. You will greet, check-in, verify demographics and insurance, schedule appointments, and support clinicians with front-desk operations.

The role requires strong communication and customer-service skills, familiarity with EMR systems, and a detail-oriented, team-focused mindset to ensure a welcoming patient experience and smooth clinic workflow.

Qualifications

• 1+ year of experience in healthcare administration (required)
• Strong customer service and communication skills
• Knowledge of medical practice procedures, terminology, and EMR systems (preferred)
• Familiarity with insurance verification and pre-authorization procedures (preferred)
• Team-oriented mindset with attention to detail

Responsibilities

• Greet patients and provide excellent customer service at check-in and check-out
• Collect and record accurate demographic and insurance information
• Process insurance verifications, pre-authorizations, and referrals
• Schedule patient appointments and follow-up visits
• Collect patient responsibility payments, including copays, coinsurance, and prior balances
• Answer phones and respond to patient inquiries in a professional manner
• Support providers and staff with administrative needs for smooth clinic operations

Skills

Healthcare administration

Customer service

Communication skills

EMR systems

Insurance verification

Pre-authorizations

Team oriented

Attention to detail

Tools

None

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PATIENT SERVICE REPRESENTATIVE

Full Time Hendersonville, Hendersonville, TN, US

Are you detail-oriented, customer-focused, and eager to grow with a dynamic orthopedic practice? We are looking for a Patient Service Representative (PSR) to join our team in Hendersonville, TN.

About Us

Sport Ortho Urgent Care is an outpatient practice that is part of a comprehensive orthopedic model. We are committed to offering an innovative experience to patients by having an integrated approach with a team of providers, including Orthopedic Physician Assistants and Physical Therapists.

Core Focus

We do our individual and collective best to serve each other and our patients through conservative care in musculoskeletal health!

About the Role

As a Patient Service Representative, you will be the first point of contact for patients and play a vital role in ensuring their experience is welcoming, efficient, and supportive. You will work closely with providers and clinical staff to help patients navigate their care journey.

Responsibilities

• Greet patients and provide excellent customer service at check-in and check-out
• Collect and record accurate demographic and insurance information
• Process insurance verifications, pre-authorizations, and referrals
• Schedule patient appointments and follow-up visits
• Collect patient responsibility payments, including copays, coinsurance, and prior balances
• Answer phones and respond to patient inquiries in a professional manner
• Support providers and staff with administrative needs for smooth clinic operations

Qualifications

• 1+ year of experience in healthcare administration (required)
• Strong customer service and communication skills
• Knowledge of medical practice procedures, terminology, and EMR systems (preferred)
• Familiarity with insurance verification and pre-authorization procedures (preferred)
• Team-oriented mindset with attention to detail
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off (PTO)