PATIENT SERVICE REPRESENTATIVE

Sport Ortho Urgent Care; Hillwood (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Paid Time Off

Job summary

Sport Ortho Urgent Care in Hendersonville, TN seeks a Patient Service Representative to join our team. The position is full-time and located in Hendersonville, TN.

You will be the first point of contact for patients, ensuring a welcoming and efficient experience while working closely with providers and clinical staff. Responsibilities include greeting patients, collecting demographic and insurance data, verifying eligibility, handling pre-authorizations, scheduling visits, collecting copays and

Qualifications

• 1+ year of experience in healthcare administration (required).
• Strong customer service and communication skills.
• Knowledge of medical practice procedures, terminology, and EMR systems (preferred).
• Familiarity with insurance verification and pre-authorization procedures (preferred).
• Team-oriented mindset with attention to detail.

Responsibilities

• Greet patients and provide excellent customer service at check-in and check-out.
• Collect and record accurate demographic and insurance information.
• Process insurance verifications, pre-authorizations, and referrals.
• Schedule patient appointments and follow-up visits.
• Collect patient responsibility payments, including copays, coinsurance, and prior balances.
• Answer phones and respond to patient inquiries in a professional manner.
• Support providers and staff with administrative needs for smooth clinic operations.

Skills

Customer service

Communication

Attention to detail

Teamwork

Tools

EMR systems

Insurance verification software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PATIENT SERVICE REPRESENTATIVE

Full Time Hendersonville, Hendersonville, TN, US

Are you detail-oriented, customer-focused, and eager to grow with a dynamic orthopedic practice? We are looking for a Patient Service Representative (PSR) to join our team in Hendersonville, TN.

About Us

Sport Ortho Urgent Care is an outpatient practice that is part of a comprehensive orthopedic model. We are committed to offering an innovative experience to patients by having an integrated approach with a team of providers, including Orthopedic Physician Assistants and Physical Therapists.

Core Focus

We do our individual and collective best to serve each other and our patients through conservative care in musculoskeletal health!

About the Role

As a Patient Service Representative, you will be the first point of contact for patients and play a vital role in ensuring their experience is welcoming, efficient, and supportive. You will work closely with providers and clinical staff to help patients navigate their care journey.

Responsibilities

• Greet patients and provide excellent customer service at check-in and check-out
• Collect and record accurate demographic and insurance information
• Process insurance verifications, pre-authorizations, and referrals
• Schedule patient appointments and follow-up visits
• Collect patient responsibility payments, including copays, coinsurance, and prior balances
• Answer phones and respond to patient inquiries in a professional manner
• Support providers and staff with administrative needs for smooth clinic operations

Qualifications

• 1+ year of experience in healthcare administration (required)
• Strong customer service and communication skills
• Knowledge of medical practice procedures, terminology, and EMR systems (preferred)
• Familiarity with insurance verification and pre-authorization procedures (preferred)
• Team-oriented mindset with attention to detail
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off (PTO)