Patient Services Representative - PTO, Tuition Reimbursement

Lincare Holdings; Cincinnati (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Lincare Holdings in Cincinnati, Ohio seeks a Customer Service Representative to serve patients by answering questions, resolving problems, and supporting physician-directed product needs. You will manage inbound and outbound calls, process orders, and educate customers on products and services.

The role requires accurate data entry, ability to read prescriptions, and clear communication with patients and colleagues.

Qualifications

• High school diploma or GED or limited related experience accepted.
• Computer entry required.
• Licensing requirements may apply by location.

Responsibilities

• Communicate with customers via inbound and outbound calls and outbound dialer-generated calls.
• Assess customer needs for additional products/services.
• Answer questions and provide customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders and pharmac terminology.
• Communicate effectively with coworkers and patients.
• Assist in training of employees.
• Calculate figures for frequency and doses dispensed; follow written instructions.

Skills

Customer service

Phone communication

Data entry

Documentation

Education

High School Diploma or GED

Tools

Computer systems

Job description

Lincare Holdings in Cincinnati, Ohio seeks a Customer Service Representative to serve patients by answering questions, resolving problems, and supporting physician-directed product needs. You will manage inbound and outbound calls, process orders, and educate customers on products and services.

The role requires accurate data entry, ability to read prescriptions, and clear communication with patients and colleagues.