Patient Services Representative - PNC

Families First Pediatrics; Riverton (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

A supportive and positive team/nursery

Job summary

Families First Pediatrics is seeking a Patient Services Representative to join our Patient Navigation Center in Riverton, UT. You will manage inbound communications, verify insurance, collect payments, and schedule follow-ups to ensure smooth patient flow and accessibility.

The role requires strong communication, teamwork, and data entry skills, with a preference for bilingual applicants and prior dental or call-center experience. Full-time, weekday schedule, supportive team environment.

Qualifications

• High School Diploma or equivalent.
• Professional verbal communication skills and excellent interpersonal skills.
• Ability to build rapport with patients, parents, doctors, and team members.
• Denticon experience preferred.
• Call-Center or dental experience preferred.
• Bi-lingual preferred.

Responsibilities

• Answer calls, texts, address inquiries, and route to the appropriate staff.
• Verify patient insurance for accurate billing and reduced financial burdens.
• Collect payments, provide receipts, and assist with billing inquiries.
• Update patient information, including personal and insurance details.
• Proactively schedule follow-up appointments for convenient care access.

Skills

Verbal communication

Interpersonal skills

Rapport building

Bi-lingual

Call-Center or dental experience

Denticon experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Denticon

Job description

Are you a detail-oriented and compassionate individual with a passion for helping people? We are in search of a dedicated Patient Services Representative in our Patient Navigation Center (PNC) to join our thriving practice. If you are committed to providing outstanding patient care, we want you to be part of our team!

Position: Patient Services Representative - PNC

Location: Riverton, UT

Type: Full-Time

Shift: Monday - Friday 9 am - 5:30 pm

About Us:

At Families First Pediatrics, we are dedicated to enhancing lives. We pride ourselves on delivering personalized care and building lasting relationships with our patients.

Description:

As a Patient Services Representative working in the PNC at Families First, you play a crucial role in connecting our young patients with our healthcare providers. Your responsibilities encompass managing inbound calls, proactively contacting patients for appointments and follow-ups, scheduling appointments, verifying insurance, and ensuring financial payments.

Responsibilities:

• Answer calls, texts, address inquiries, and route to the appropriate staff.
• Verify patient insurance for accurate billing and reduced financial burdens.
• Collect payments, provide receipts, and assist with billing inquiries.
• Update patient information, including personal and insurance details.
• Proactively schedule follow-up appointments for convenient care access.

Qualifications:

• High School Diploma or equivalent
• Professional verbal communication skills and excellent interpersonal skills
• Ability to build rapport with patients, parents, doctors, and team members
• Proficient in Microsoft Office
• Denticon experience preferred
• Call-Center or dental experience preferred
• Bi-lingual preferred

Benefits for Full-Time employees:

• Competitive compensation package.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• A supportive and positive team environment.

Families First Pediatrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.