Patient Services Representative

Chord Specialty Dental Partners; Columbus (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Clover Kids Pediatric Dentistry is seeking a Patient Services Representative to be the first point of contact for patients and families. You will ensure compassionate welcomes, assist with check-in/out, verify insurance, and help coordinate appointments in a friendly, efficient manner.

The role requires strong customer service skills, attention to detail, and flexibility to travel to other locations as needed to support operations.

Qualifications

• High School Diploma generally required or equivalent.
• Knowledge of administrative and clerical procedures.
• Experience with customer service principles and practices.
• Must be available to travel to other locations to meet operational needs.

Responsibilities

• Calculate and collect co-payments, verify insurance (including Medicare and Medicaid) where applicable, complete credit card processing, and balance nightly deposits.
• Schedule/confirm patient appointments and follow up on no-shows or cancellations.
• Smile and greet patients and families upon arrival and dismissal.
• Answer telephones and check voicemails.
• Check patients in/out and verify patient information.
• All other tasks as requested by management.

Skills

Customer service

Administrative procedures

Insurance verification

Travel to other locations

Education

High School Diploma

Job description

Overview

Are you ready to work in a practice where every child is treated with compassion, every family feels welcomed, and every visit is designed to create a positive dental experience.

At Clover Kids Pediatric Dentistry, we believe that empathy, teamwork, and exceptional patient care are at the heart of everything we do. As a proud partner of Chord Specialty Dental Partners, you'll have the support, resources, and opportunities needed to thrive while helping us deliver outstanding care to the communities we serve.

How does this shape your job experience?

We combine our individuality and child-centered dental expertise to practice group dentistry to create healthy smiles and positive experiences that last a lifetime. By working together as one team, we provide compassionate, high-quality care tailored to the unique needs of every child and family.

Responsibilities

Job Summary: The Patient Services Representative (PSR) is an important part of the Chord Specialty Dental Partners team. The PSR will have responsibility for being the first line of customer service for all patients and visitors entering our practices. The position will primarily be responsible for assisting patients and ensuring that patients and their families receive the best possible service.

Schedule: Monday - Thursday 8:15am - 5:00pm and Friday 8:15am - 1:00pm

Responsibilities:

• Calculate and collect co-payments, verify insurance (including Medicare and Medicaid), complete credit card processing, and balance nightly deposits.
• Schedule/confirm patient appointments and follow up on no-shows or cancelations.
• Smile and greet patients and families upon arrival and dismissal.
• Answer telephones and check voicemails
• Check patients in/out and verify patient information
• All other tasks as requested by management.

Qualifications

What You Need:

• High School Diploma generally required
• Knowledge of administrative and clerical procedures
• Experience with customer service principles and practices
• Must be available to travel to other locations to meet operational needs

Preferred, but not required

• At least one year of experience working in a dental, medical, or health-care office is preferred
• Knowledge of insurance plans (HMO/PPO/Medicare/Medicaid) is helpful
• Bilingual

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