Patient Services Rep - Special Needs

Tower Health; Philadelphia (Philadelphia County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Generous paid time off

Tuition assistance

Tower Advance Pay

Employee Assistance Program

Retirement Savings Program

Job summary

St. Christopher’s Hospital for Children, a Tower Health partner, is seeking a Patient Services Representative to support patient registration, scheduling, and clerical duties.

You will verify insurance, process preauthorizations, collect copays, scan documents, and help keep the department running smoothly. The role emphasizes excellent communication and interpersonal skills within a courteous, team-oriented environment.

Qualifications

• High School Diploma or GED, or equivalent relevant experience.
• Experience in similar healthcare or patient-facing roles is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Register patients and schedule appointments.
• Verify and record insurance information and collect copays.
• Process payments, scan documents, and support clerical tasks within the department.

Skills

Excellent Communications Skills

Excellent Interpersonal Skills

General Clerical Skills

Education

High School Diploma

GED

Relevant experience

Job description

Job Summary

The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Benefits

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

#STC

Qualifications

Schedule:

Mon - Fri 10a - 6:30p OR four "10" hour shifts 8a - 6:30p with one day off during the work week of Mon - Fri.

The scheduled start and end times require flexibility to meet the needs of the practice.

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Relevant experience

Required Skills

• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills

Overview

About St. Christopher's Hospital for Children

St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.

St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital.

In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home. Discover why our hospital is a great place to work—take a virtual tour of our facility here: St. Chris Hospital Tour

About the Organization

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.