Patient Services Representative II, Oncology

Sutter Health; Stockton (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Benefits

Job summary

SGMF-Sutter Gould Med Foundation is seeking a front desk receptionist to greet patients, verify information, schedule appointments, and manage basic billing tasks. You will support the intake process and ensure accurate data entry in the Electronic Health Record (EHR).

This role emphasizes privacy, timely communication, and collaboration with care teams. The position requires basic insurance knowledge, strong organizational skills, and the ability to work as part of a team in a fast-paced

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.

Responsibilities

• Greet and check-in patients and verify information.
• Schedule appointments and update the EHR system.
• Collect payments for services and assist with intake forms.
• Maintain patient privacy and PHI according to regulations.
• Communicate effectively with patients, families, and staff.

Skills

Customer service

Communication skills

Time management

Teamwork

Privacy handling

Education

HS Diploma or equivalent

Tools

Microsoft Office

EHR systems

Data entry

Job description

Organization:

SGMF-Sutter Gould Med Foundation

Position Overview:

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Job Description :

EDUCATION:

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE:

• 1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $0.00 to $0.00 / hour

The posted pay range is based on the position’s primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.