Patient Service Representative

silvercross; Lemont (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k) with match

Wellness program

Tuition Reimbursement

PTO and Sick time

Job summary

Silver Cross Hospital is seeking a front-desk team member to greet and register patients, directing them through check-in and out procedures. You will coordinate follow-up visits, labs, and imaging, and collect co-pays while explaining payment policies to patients.

The role demands excellent interpersonal skills, strong customer service, and comfort with computer applications. Previous healthcare or front-desk experience is preferred.

Qualifications

• High school diploma or GED required.
• Health-care or front-desk experience strongly preferred.
• Excellent communication and customer-service abilities.

Responsibilities

• Register patients and manage check-in/check-out processes.
• Schedule follow-up visits and diagnostic testing.
• Collect co-pays and explain payment policies to patients.
• Call patients to notify schedule changes.

Skills

Interpersonal skills

Customer service

Communication

Tech literacy

Education

High school diploma or GED

Tools

Office software

Job description

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other.

Job Description

Position Summary : Greets, instructs, directs, schedules, registers, and performs check-in duties for patients. Serves as a liaison between patients and medical support staff. Responsible for coordinating all after-visit activities including: collection, review and update of all practice-specific forms, communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures.

Essential Duties and Responsibilities:

• Perform registration, check-in, and check-out for patient visits
• Schedule follow-up visits, including labs, imaging, and other diagnostic testing
• Collect co-pays
• Call patients for notification of schedule changes

Requirements:

• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Exceptional customer service skills including the ability to use independent thinking, sound judgement, and creativity when resolving customer issues.
• Ability to balance priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Comfort with computer technology and applications.

Education:

High school diploma or GED required.

Experience:

Previous health-care experience strongly preferred. In-depth knowledge of insurance preferred

Work Shift Details:

• Days, Mon-8:30-5
• Tues-8-4
• Wed-7:15-4
• Thurs-8-4:30
• Fri-7:15-3:45

Department:

SCMG - LEMONT100

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:
$17.99 - $22.48
The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.