Patient Services Representative

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Family Health Center of Worcester, Inc. is looking for a Patient Services Representative to assist with patient verification, appointment scheduling, and education. This role demands strong customer service skills and requires bilingual proficiency in English and Spanish.

The ideal candidate should have a High School diploma and relevant medical office experience. Join us in enhancing patient satisfaction and ensuring quality service in a dynamic healthcare environment.

Qualifications

• High School / GED required.
• Two years relevant work experience preferred.
• Medical Office Administration certificate strongly preferred.

Responsibilities

• Verify and update patient demographics and insurance information.
• Handle co-pays and schedule or cancel appointments.
• Provide patient education materials and resolve tasks from providers.

Skills

Customer service

Data entry

Bilingual English/Spanish

Education

High School / GED

Medical Office Administration certificate

Job description

The Patient Services Representative acts as a resource to the assign Patient Services Team Lead. The Patient Services Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out. The Patient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. Customer service and patient satisfaction are key initiatives in this role.

Educational Requirements

High School / GED required. Two to four years college or a combination of education and relevant work experience preferred.

Experience Required

Two years relevant work experience preferred including demonstrated customer service and accurate data entry. Medical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages.

Reporting Relationship

Reports directly to the Director of Patient Services