Patient Services Representative, FT, South Irby

Novant Health Urgent Cares; South Carolina; On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Competitive wages with annual market‑b

Incentive Pay Program

Continuing Education Reimbursement

PSLF eligible

UpToDate Subscription

Generous PTO

403(b) with 100% vested match

Health Reimbursement Account

Flexible Spending Account

Short term and Long-term Disability

Whole and Term Life Insurance

Great working environment

Sign on bonus $500

Job summary

Novant Health Urgent Care is seeking a Patient Services Representative to join our South Irby location in Florence, SC. The PSR will greet patients, manage front desk operations, verify insurance, enter charges, collect co-pays, schedule appointments, and maintain patient demographics with accuracy.

Responsibilities include daily balancing, processing deposits, assisting with training, and ensuring HIPAA compliance.

Qualifications

• High School diploma or equivalency.
• Medical terminology knowledge.
• Willing to work 12 hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.

Responsibilities

• Greets patients and manages front desk appearance and sign-in.
• Verifies patient insurance eligibility via telephone, fax, or Internet; collects co-payments.
• Enter charges into the system and maintain patient demographics.
• Answer incoming calls and schedule appointments.
• Maintain cleanliness of counters, waiting room, and front area.
• Refer patients to billing for assistance after center research.
• Balance daily transactions; deposit to bank as needed.
• Copy and send patient records as requested.
• File charts and handle lifting up to 20 lbs.
• Assist in training new employees; adhere to Code of Conduct and HIPAA policies.
• Complete PSR career development program within first year.
• Other duties as assigned.

Skills

Medical terminology knowledge

Verbal and written communication

Education

High School diploma or equivalency

Job description

Position:Patient Services Representative, FT, South Irby

Location: South Irby

Florence, SC

Job Id:8884

# of Openings:1

Location: South Irby Novant Health Urgent Care

Status:Full-Time

Why Novant Health Urgent Care? Here's What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Great working environment
• For a limited time, $500 Sign On Bonuses are being offered for all new PSRs in the Beach Region!

What Are We Looking For?

NHUC is currently looking for a is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient's demographics, enter charges into the system and collects co-payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts - must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Medical terminology knowledge
• Willing to work12 hourshifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.