Patient Service Representative (Flex Day & Nights)

Jacksonville ER & Hospital, LLC; United States; On-site; USD 34,000 - 45,000; Full time

Job summary

Jacksonville ER & Hospital, LLC is seeking a Patient Service Representative to support efficient emergency center operations. You will greet patients, collect demographics, process registrations and schedule updates, and handle payments with accuracy while upholding confidentiality and patient safety standards.

The role requires strong communication and organizational skills, experience with EMR systems, and a commitment to a welcoming, compliant frontline environment in a busy ER setting.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic.
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Front Desk Operations: Greet patients, direct services, collect demographics, ensure signatures for billing accuracy, log patient information, handle phone inquiries professionally, keep a welcoming environment.
• Financial Responsibilities: Collect payments for co-pays and balances, maintain ledger, perform daily reconciliation.
• Facility Cleanliness: Keep patient areas and restrooms clean and orderly.
• Communication Skills: Interact courteously with patients, families, physicians, and team members, uphold center values.
• Professional Development: Attend monthly staff meetings and participate in performance improvement.
• Other Duties: Assist management with additional tasks or projects as assigned.

Skills

Strong communication

Organization

Confidentiality & patient safety

Education

High School Diploma or equivalent

Tools

EMR proficiency

Job description

Patient Service Representative (Flex Day & Nights)

The Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

Qualifications required

• High School Diploma or equivalent
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

Essential Job functions and responsibilities

• Front Desk Operations: Greet patients and guests with a cheerful demeanor Determine necessary services and direct patients accordingly Collect demographic information and ensure proper signatures for billing accuracy Maintain logs of patient information and manage phone inquiries professionally Manage office supplies and maintain a clean and welcoming environment
• Financial Responsibilities: Collect payments via cash, checks, and credit card for co-pays and account balances Maintain an accurate financial ledger and perform daily reconciliation of patient accounts
• Facility Cleanliness: Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms
• Communication Skills: Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values
• Professional Development: Attend monthly staff meetings and engage in performance improvement activities
• Other Duties: Assist management with additional tasks or projects as assigned

Nonessential Job functions

• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required

Job Competencies

• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development

Physical Requirements

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
• Occasional: Climbing, Kneeling, Distinguishing colors
• Rarely: Exposure to electric shock and confined spaces

Work Environment: OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials #ray10 Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations. Nutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.