Patient Services Representative

Covington Hospital; Apex (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Nutex Health is seeking a Patient Services Representative in Apex, NC to support the Emergency Center's check-in and check-out processes. The role emphasizes clear communication, accurate patient information collection, and maintaining patient confidentiality while delivering courteous service.

You will handle registrations, scheduling, and billing-related tasks, work with EMR systems, and participate in ongoing performance improvement activities to uphold high standards of patient care.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of PSR experience in a hospital, ER, or clinic.
• Experience in medical registration, admitting and scheduling in ER preferred.

Responsibilities

• Front Desk Operations: greet patients, collect demographics, verify signatures for billing.
• Financial responsibilities: collect co-pays and reconcile patient accounts.
• Maintain cleanliness of patient areas and restrooms.
• Communicate with patients, families, physicians, and staff professionally.
• Attend monthly staff meetings and participate in performance improvement activities.
• Other duties as assigned by management.

Skills

Communication skills

Organizational skills

Confidentiality

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Patient Services Representative

The Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

Qualifications required

High School Diploma or equivalent

Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic

Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

Essential Job functions and responsibilities

• 1. Front Desk Operations: Greet patients and guests with a cheerful demeanor Determine necessary services and direct patients accordingly Collect demographic information and ensure proper signatures for billing accuracy Maintain logs of patient information and manage phone inquiries professionally Manage office supplies and maintain a clean and welcoming environment
• 2. Financial Responsibilities: Collect payments via cash, checks, and credit card for co-pays and account balances Maintain an accurate financial ledger and perform daily reconciliation of patient accounts
• 3. Facility Cleanliness: Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms
• 4. Communication Skills: Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values
• 5. Professional Development: Attend monthly staff meetings and engage in performance improvement activities
• 6. Other Duties: Assist management with additional tasks or projects as assigned

Nonessential Job functions

• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required

Job Competencies

Proficient in navigating and utilizing Electronic Medical Records (EMR)

Understanding and compliance with Hospital Policies and Procedures

Commitment to ongoing education and professional development

Physical Requirements

Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance Occasional: Climbing, Kneeling, Distinguishing colors Rarely: Exposure to electric shock and confined spaces

Work Environment

OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials

Nutex Health

Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.

Nutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.