Patient Service Representative

Jacksonville ER & Hospital, LLC; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Nutex Health is seeking a Patient Service Representative to support the emergency center’s check-in and check-out processes. The role emphasizes courteous communication, accurate data collection, and adherence to confidentiality standards.

The ideal candidate has a high school diploma and at least two years in a patient access role within a hospital, ER, or clinic, with preferred experience in ER admissions and scheduling.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic.
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Front Desk Operations: Greet patients and guests with a cheerful demeanor, determine necessary services and direct patients accordingly, collect demographic information and ensure proper signatures for billing accuracy, maintain logs of patient information and manage phone inquiries professionally, manage office supplies and maintain a clean and welcoming environment.
• Financial Responsibilities: Collect payments via cash, checks, and credit card for co-pays and account balances, maintain an accurate financial ledger and perform daily reconciliation of patient accounts.
• Facility Cleanliness: Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms.
• Communication Skills: Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values.
• Professional Development: Attend monthly staff meetings and engage in performance improvement activities.
• Other Duties: Assist management with additional tasks or projects as assigned.

Skills

Communication skills

Organizational abilities

Patient confidentiality

Education

High School Diploma or equivalent

Job description

Patient Service Representative

The Patient Access Representative (PAR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

Qualifications required

High School Diploma or equivalent. Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic. Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Essential Job functions and responsibilities

• Front Desk Operations: Greet patients and guests with a cheerful demeanor, determine necessary services and direct patients accordingly, collect demographic information and ensure proper signatures for billing accuracy, maintain logs of patient information and manage phone inquiries professionally, manage office supplies and maintain a clean and welcoming environment.
• Financial Responsibilities: Collect payments via cash, checks, and credit card for co-pays and account balances, maintain an accurate financial ledger and perform daily reconciliation of patient accounts.
• Facility Cleanliness: Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms.
• Communication Skills: Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values.
• Professional Development: Attend monthly staff meetings and engage in performance improvement activities.
• Other Duties: Assist management with additional tasks or projects as assigned.

Nonessential Job functions

• Support patient care areas by ensuring appropriate supplies are stocked.
• Assist with patient restraint procedures and documentation as needed.
• Attend scheduled meetings as required.

Job Competencies

Proficient in navigating and utilizing Electronic Medical Records (EMR), understanding and compliance with Hospital Policies and Procedures, commitment to ongoing education and professional development.

Physical Requirements

Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility.

Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance.

Occasional: Climbing, Kneeling, Distinguishing colors.

Rarely: Exposure to electric shock and confined spaces.

Work Environment

OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials.

Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.

Nutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.

General Job Requirements

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips