Patient Services Representative, FT, South Irby

Doctors Care; Florence (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

403(b) with match

Free urgent care visits

HSA with employer match

Disability Insurance

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Career growth opportunities

$500 Sign-On Bonus

Job summary

Novant Health Urgent Care is seeking a Patient Services Representative to join our Florence, SC team. The PSR will greet patients, process paperwork, verify insurance, collect co-pays, and help manage front-office operations.

This role supports scheduling and daily front-office duties in a busy urgent care setting. Candidates should have medical terminology knowledge, strong communication skills, and flexibility to work weekends and at multiple centers within the region.

Qualifications

• High School diploma or equivalent.
• Medical terminology knowledge preferred.
• Willing to work 12 hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills.
• Demonstrates the mission, vision, and values in actions and conduct.

Responsibilities

• Greets patients and assists with paperwork and sign-in process.
• Maintains front office appearance and accurate patient demographics.
• Verifies insurance eligibility and collects co-payments.
• Schedules appointments and answers incoming calls.
• Cleans counters and waiting area; supports billing as needed.
• Balances daily deposits and assists in training new staff.

Skills

Medical terminology

Customer service

Verbal communication

Written communication

Teamwork

Education

High School Diploma

Job description

Novant Health Urgent Care provides exceptional healthcare through our network of urgent care centers and physical therapy facilities across South Carolina. Non-medical management and administrative services for Novant Health Urgent Care are based in our Columbia, South Carolina office location. For decades, we have been committed to providing exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Join Our Care Teams!

As the largest urgent care group in South Carolina, Novant Health Urgent Care (formerly Doctors Care) has served quality urgent and family care to communities across South Carolina for more than 40 years. We provide exceptional healthcare to patients of all ages and conditions, making it easy to get the right care, right away.

Join our team of medical professionals and become a part of the preferred urgent care provider in South Carolina.

Novant Health Urgent Care centers are open evenings and weekends. They are staffed by licensed physicians, physician assistants, nurse practitioners, licensed nurses, certified medical assistants, laboratory technicians, registered radiographic technologists, and administrative support staff.

The Best Place for Care. The Best Place to Work.

Why choose a career at Novant Health Urgent Care?

Quality patient care is at the center of our mission, and we are dedicated to providing the same care for our employees.

• Medical, Dental, and Vision Insurance with PPO and HDHP plan options
• Employer-paid life insurance
• Employer-matched 403(b)
• Free urgent care visits with PPO insurance
• Employer-matched HSA
• Short- and long-term disability insurance
• Generous PTO package
• Employee Assistance Program (EAP)
• Numerous opportunities for career growth

We are always looking for passionate, talented individuals to join our care teams.

Position:Patient Services Representative, FT, South Irby

Location: South Irby

Florence, SC

Job Id:8884

# of Openings:1

Location: South Irby Novant Health Urgent Care

Status:Full-Time

For a limited time, $500 Sign On Bonuses are being offered for all new PSRs in the Beach Region!

How It Works:

Employees are new hires to Novant Health Urgent Care and PT

Qualifying employee is hired and completes their 90-day introductory period

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Great working environment

What Are We Looking For?

NHUC is currently looking for a is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enter charges into the system and collects co-payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Medical terminology knowledge
• Willing to work12 hourshifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.