Patient Services Representative, FT, Mount Pleasant

Novant Health Urgent Care (Formerly Doctors Care); Mount Pleasant (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages with annual market‑s

Incentive Pay Program

Continuing Education Reimbursement

PSLF program eligible

403(b) with vested match

Health, dental, vision insurance

Flexible Spending Account

Short/Long Term Disability

Life Insurance

Job summary

Novant Health Urgent Care in Mount Pleasant is seeking a Patient Services Representative to greet patients, assist with paperwork, and manage front office duties.

You will verify insurance eligibility, collect co-pays, enter charges, schedule appointments, and help maintain accurate patient demographics while ensuring a friendly, organized reception area. This role requires high school education, customer service experience, and strong communication skills.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is required.
• Medical terminology knowledge is preferred.
• Computer skills are required.
• Willing to work 12 hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills are essential.
• Reflect our mission, vision, and values through actions and conduct.

Responsibilities

• Greets patients and manages sign-in and front office appearance.
• Verifies patient insurance eligibility and collects co-payments; updates demographics.
• Answers calls and schedules appointments.
• Balance daily transactions and take deposits as needed.
• Assist in training new employees and maintain compliance with policies.
• Handle patient records/files and assist with referrals to billing as needed.

Skills

Customer service

Medical terminology

Verbal & written communication

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Title: Patient Services Representative

Location: Mount Pleasant Novant Health Urgent Care

Status: Full-Time

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here's What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

What Are We Looking For?

NHUC is currently looking for a is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient's demographics, enter charges into the system and collects co-payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts - must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12 hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.