(Georgetown) Patient Services Representative FT

Novant Health Urgent Cares; Georgetown (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-On Bonus

Education reimbursement

Public PSLF eligibility

Job summary

Novant Health Urgent Care Georgetown is seeking a Patient Services Representative (FT) to greet patients, manage front desk operations, verify demographics, and handle billing tasks at our Georgetown location in South Carolina. The role requires strong communication skills and willingness to work 12-hour shifts and weekends, with potential placement at other centers as needed.

The ideal candidate has a high school diploma, medical terminology knowledge, and prior PSR experience.

Qualifications

• High School diploma or equivalency required.
• Medical terminology knowledge preferred.
• Willing to work 12-hour shifts and weekends.
• Willing to work at other centers as needed.
• Excellent verbal and written communication skills.
• Previous patient services representative experience preferred.

Responsibilities

• Greets patients and assists with front desk paperwork.
• Maintains sign-in sheet and front office appearance.
• Verifies patient demographics and enters charges into the system.
• Collects co-payments and clarifies insurance information.
• Answers calls and schedules appointments as needed.
• Balances daily transactions and assists in patient record handling.

Skills

Verbal communication

Written communication

Medical terminology knowledge

Weekend availability

12-hour shifts willingness

Education

High school diploma or GED

Job description

Position:(Georgetown) Patient Services Representative FT

Location: Georgetown

Georgetown, SC

Location: Georgetown Novant Health Urgent Care

Status:Full-Time

Sign-On Bonus!

For a limited time, $500 Sign O n Bonuses are being offered for all new PSRs in the Beach Region!

How it Works:

Employees are new hires to Novant Health Urgent Care and PT

Qualifying employee is hired and completes their 90-day introductory period

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Great working environment

What Are We Looking For?

NHUC is currently looking for a is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enter charges into the system and collects co-payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Medical terminology knowledge
• Willing to work12 hourshifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.