Patient Services Representative - Dental Clinic

Community-Health-Care; Lakewood (WA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

12 Paid Holidays

Dental Insurance

Flexible Spending Account

Continuing Education

Employee Assistance Program

Job summary

Community Health Care is seeking a Patient Services Representative to join our clinics in Pierce County. You will handle patient billing questions, set up payment plans, process referrals, and schedule appointments.

Ideal candidates will have a High School Diploma and at least 1 year in medical front office. Prior experience with sliding fee schedules and EHR/EPMS documentation is a plus.

Qualifications

• High School Diploma plus 1 year experience in medical front office or related role.
• Experience handling billing questions and patient inquiries is preferred.
• Ability to review and ensure accuracy of sliding fee documentation and data entry in EHR/EPMS.

Responsibilities

• Provide customer service to patients regarding accounts and billing.
• Set up payment plans and answer questions about bills.
• Process referrals to specialty care, dieticians, radiology, and community resources.
• Schedule appointments and confirm patient information in the system.
• Review and document sliding fee paperwork for completeness and accuracy.

Skills

Customer service

Medical front office

Education

High School Diploma

Tools

EHR System

Practice Management System

Job description

Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all.We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more!We are looking for Patient Services Representative’s to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. Plus, other duties as assigned.High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.We encourage anyone with a relevant combination of education and experience to apply.