Dental Patient Services Representative (Bilingual in English & Spanish Required)

US Lawns; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short Term & Long Term Disability

Life Insurance

401(k) Retirement Plan with discretionary match

Paid Time Off (PTO)

Holiday Pay

Employee Assistance Program (EAP)

Job summary

US Lawns is seeking a Patient Services Representative to provide exceptional customer service at Charlotte Community Health Clinic. Responsibilities include patient registration, scheduling, and managing clerical duties in a dental setting. This full-time position requires a high school diploma, clerical experience, and bi-lingual skills in English and Spanish.

The clinic offers competitive benefits such as medical, dental, and vision insurance, short and long-term disability, a 401(k) retirement plan, and paid time off.

Qualifications

• High school diploma or equivalent.
• Two years of clerical experience in a dental office preferred.
• Bi-lingual in English and Spanish is required.
• Experience with Dentrix/EPIC preferred.

Responsibilities

• Enter complete, accurate patient demographic and insurance information in the system.
• Schedule return appointments and collect any balance due.
• File, make copies, fax, answer the phone, provide accurate follow‑up.
• Respond to patients and staff for billing and insurance questions.

Skills

Customer service

Bi-lingual in English and Spanish

Clerical experience

Microsoft Suite (Word, Excel)

Experience with Dentrix/EPIC

Education

High school diploma or equivalent

Tools

Dentrix

EPIC

Job description

Job Description

Charlotte Community Health Clinic offers high-quality medical, dental and behavioral health services for children and adults. We are currently seeking a Patient Services Representative to join our team. The Patient Services Representative will be required to provide great customer service to patients as they check in and out, maintain patient records, dental daily log and recall/recare system, and report to the Dental Operations Director. This is a full-time position.

Duties

• Patient Registration: Enter complete, accurate patient demographic and insurance information in the system. Greet patients, verify and correct demographics, copy insurance cards and ensure copies are added to patient medical records. Communicate any changes in demographics and insurance information to the appropriate areas. Obtain updated patient registration signatures with dates and add the form to the patient record. Collect and enter co‑pay, complete sliding scale fees, and issue payment cards to patients.
• Patient Check Out: Verify patient charges in the electronic system, recheck insurance information, schedule return appointments if appropriate, and collect any balance due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received each business day. Complete individual and/or practice reconciliation reports including bank deposit slips.
• Scheduling: When scheduling appointments, enter necessary patient demographics for new patients; verify information for established patients. Choose appointment times based on patient request, dentist/hygienist availability and urgency of appointment.
• General Clerical Duties: File, make copies, fax, answer the phone, provide accurate follow‑up, take and communicate messages.
• Dentrix/EPIC: Update missing guarantor information, correct errors to ensure charges are captured and processed, meet or exceed site error goals. Respond to patients and staff for billing and insurance questions. Resolve work queue errors through research and analysis by reviewing charts, office notes, pre‑authorizations, etc. Serve as a resource for front‑desk registration to ensure accuracy of insurance information and resolve patient billing concerns.
• Teamwork and Communication: Work within a team to achieve patient and team goals. Share and initiate regular professional communication with co‑workers. Participate in regular staff meetings. Work with the team to identify opportunities for improvement and actively participate in the improvement process.
• Answering phones.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Two years of clerical experience in a dental office preferred.
• Bi‑lingual in English and Spanish is required.
• Experience with Dentrix/EPIC preferred.
• Legible handwriting for notations in charts.
• Experience with Microsoft Suite (Word, Excel, etc.).

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term & Long Term Disability
• Life Insurance
• 401(k) Retirement Plan with discretionary match
• Paid Time Off (PTO)
• Holiday Pay
• Employee Assistance Program (EAP)

Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion.