Patient Services Representative (Renaissance Family Practice, Hampton)

UPMC; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free parking

Job summary

UPMC Renaissance Family Practice - Hampton is seeking a full-time Patient Services Representative for their Allison Park, PA office. The role is Monday–Friday daytime with occasional evenings for staffing coverage, located on a convenient bus line with free parking.

You will welcome patients, educate them on copayments, schedule follow-ups, assist with insurance verification, collect payments, promote the MyUPMC portal, and help patients navigate the healthcare system with a focus on service

Qualifications

• Greeting patients and guiding self-check-in and registration processes.
• Ability to collect copayments and process payments at point of service.
• Verify insurance benefits and assist with financial responsibilities.

Responsibilities

• Greet patients, guide self-arrival tech, and check in at desk per preference.
• Verify benefits, obtain consent, schedule follow-ups, and direct calls to appropriate areas.
• Update patient demographics and insurance, promote MyUPMC portal, and assist with ancillary services scheduling.

Skills

Customer service

Payment collection

Insurance verification

Registration updates

HIPAA compliance

Portal navigation

Phone triage

Biometric enrollment

Tools

MyUPMC portal

Online verification systems

Job description

UPMC Renaissance Family Practice - Hampton is hiring a full-time Patient Services Representative to join their team in Allison Park, PA. This is a Monday through Friday daylight position with occasional evenings if needed for staffing coverage. This office is located on the bus line, and offers free parking!

Purpose:

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxingStays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.