Patient Services Representative, Chapel Harbor

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 40,000; Full time

Job summary

UPMC Rehabilitation Institute in Pittsburgh is seeking a full-time Patient Services Representative for our Chapel Harbor clinic. The role features rotating daylight and evening shifts Monday through Thursday, with daylight shifts on Fridays, and notably no weekends or major holidays.

Responsibilities include greeting patients, guiding check-in, collecting copayments, updating registrations, scheduling follow-ups, guiding patients to MyUPMC, and supporting administrative tasks to ensure a smooth

Qualifications

• Demonstrates strong customer service and communication skills.
• Experience handling patient payments and explaining financial obligations.
• Familiarity with HIPAA rules and patient privacy.

Responsibilities

• Provide a warm greeting for all patients and guide check-in.
• Assist patients with self-arrival technology or desk check-in as appropriate.
• Collect copayments and other payments at point of service.
• Update patient demographics and insurance information as needed.
• Schedule follow-up appointments and coordinate care access.
• Direct patients to financial advocacy resources when applicable.
• Explain benefits and verify insurance information with carriers.
• Support administrative tasks such as scanning and faxing.

Skills

Customer service

Medical office administration

Cash handling

HIPAA compliance

Job description

The Rehabilitation Institute is seeking a full time Patient Services Representative to join the team at our Chapel Harbor clinic! This position will work a schedule of rotating daylight and evening shifts Monday through Thursday, with daylight shifts on Fridays. A perk of this position is that it does not require any weekends or major holidays!

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.