Patient Services Representative

UPMC; Sewickley (Allegheny County); On-site; USD 40,000 - 46,000; Full time

Job summary

UPMC's Patient Services Representative role involves welcoming patients, educating them on copayments and financial obligations, and collecting payments at the point of service. You will promote MyUPMC and guide patients through self-check-in while ensuring accurate patient information and smooth administrative flow.

The position runs Monday through Friday daytime shifts with occasional travel to other UPMC Children's Hospital locations.

Qualifications

• This role requires a high school graduate or equivalent.
• Experience in a high-volume medical, billing, or customer service function is preferred.
• Outpatient office experience is preferred.
• Ability to multitask in a fast-paced environment and use clinical/administrative software.

Responsibilities

• Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
• Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
• Handle phone calls, assist with administrative tasks, and other duties as needed.

Education

High school diploma or equivalent

Job description

A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families.

This position will work Monday through Friday daylight shift

Occasional travel to other UPMC Children's Hospital locations may be required

Responsibilities:

• Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
• Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
• Handle phone calls, assist with administrative tasks, and other duties as needed.
• High school graduate or equivalent is required.
• Experience in a high volume medical / billing / fiscal or customer service function is preferred.
• Previous Outpatient office experience is preferred
• Must be able to function and multi-task in a high volume offer with several different departments.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Knowledge of medical terminology is preferred.

Licensure, Certifications, and Clearances:

• Act 31 / Act 33 / Act 34 / Act 73

UPMC is an Equal Opportunity Employer/Disability/Veteran