Patient Services Representative- a. UPMC Vision Institute St. Margaret

UPMC; Pittsburgh (Allegheny County); On-site; USD 36,000 - 54,000; Full time

Job summary

UPMC Vision Institute seeks a patient services representative to welcome patients, collect payments, verify insurance, and manage registrations in a fast-paced ophthalmology setting at St. Margaret, Pittsburgh.

The role involves coordinating appointments and guiding patients through the MyUPMC portal to ensure smooth care access. The position offers a rotating daylight schedule Monday through Friday and requires travel to other UPMC Vision Institute locations as needed.

Responsibilities

• Provide a warm greeting for all patients; guide through self-arrival technology or check-in at the desk as preferred.
• Collect copayments, verify insurance, update registration, schedule follow-up appointments, and help patients navigate the MyUPMC portal.

Job description

UPMC Vision Institute is seeking a friendly, organized, and customer-focused Patient Services Representative to support our team at UPMC Vision Institute St. Margaret, located at 100 Delafield Road, Suite 201, Medical Arts Building, Pittsburgh, PA 15215. In this role, you will serve as the first point of contact for patients, providing exceptional customer service while managing appointment scheduling, patient registration, insurance verification, and other front office responsibilities in a fast-paced ophthalmology practice. This position offers a rotating Monday through Friday daylight schedule, alternating weekly between 7:00 a.m. to 3:30 p.m., 7:30 a.m. to 4:00 p.m., and 8:00 a.m. until the last patient is seen. Enjoy weekends and holidays off while supporting high-quality patient care. The role also includes approximately 20% travel to other UPMC Vision Institute locations as needed. The ideal candidate will possess strong communication, multitasking, and problem-solving skills, along with a commitment to delivering an outstanding patient experience.

Responsibilities

• provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxingStays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.