Patient Services Representative

Hanker Systems, Inc.; Pasadena (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Hanker Systems, Inc. in Pasadena seeks a dedicated Patient Service Representative to support outpatient clinic operations. You will handle patient intake, verify benefits, schedule referrals, and respond to inquiries with accuracy and empathy.

Epic EMR experience, comfort with high call volumes, and solid medical terminology are essential. You will read and follow detailed instructions, coordinate with providers, and ensure a smooth patient experience from check-in to check-out.

Qualifications

• HSD/GED required.
• Experience with medical insurance, referral processes, and benefit plans.
• 2 year of recent experience working in an outpatient clinic.
• Previous Epic EMR experience.
• Experience with high call volume settings.
• Ability to read, understand, and respond to detailed oral and written instructions.
• 2+ years recent experience working as a Patient Service Representative.
• Understanding of medical terminology.

Skills

Epic EMR

Outpatient clinic experience

High call volume experience

Medical terminology

Attention to detail

Reading and following instructions

Customer service orientation

Communication

Education

HSD/GED

Job description

Required Qualifications

• HSD/GED
• Experience with medical insurance, referral processes, and benefit plans
• 2 year of recent experience working in an outpatient clinic
• Previous Epic EMR experience
• Experience with high call volume settings
• Ability to read, understand, and respond to detailed oral and written instructions
• 2+ years recent experience working as a Patient Service Representative
• Understanding of medical terminology