Patient Services Representative

Midwest Eye Consultants; Marion, Northern (IN, KY); Hybrid; USD 31,000 - 35,000; Full time

Benefits offered by this job

Hourly wage $15-$17

Paid holidays

PTO 8 days first year

Health, dental, vision, 401k

Certification program

Job summary

Midwest Eye Consultants is seeking a Patient Services Representative to streamline communication between patients, doctors, clinical and administrative staff. You will verify insurance, obtain pre-authorizations, check patients in and out, schedule appointments and handle billing-related inquiries, while ensuring accurate charting in the EHR.

The role starts with an hourly wage of $15-$17 based on experience, offers 6.5 paid holidays plus 2 floating holidays, about 8 PTO days in year one, and a

Qualifications

• High school graduate, or equivalent.
• Previous medical office experience and knowledge in medical coding/billing is preferred.

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

Education

High school graduate or equivalent

Medical office experience or knowledge of medical coding/billing preferred

Job description

POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER:

• Starting hourly wage of $15-$17, based on previous experience
• 6.5 paid holidays per year + 2 floating holidays
• Approximately 8 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITES:

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Previous medical office experience and knowledge in medical coding/billing is preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Qualifications

Skills

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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