Patient Services Representative

Midwest Eye Consultants; Coventry Township (OH); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Wage based on experience

6.5 paid holidays

PTO 10 days first year

Health benefits

Dental, Vision, 401k

Certification program growth

Job summary

Midwest Eye Consultants is seeking a Patient Services Representative to facilitate communication between patients, doctors, clinical staff and administration. You will act as liaison with insurance companies and the Central Billing department, handling insurance verification, authorizations, and patient check-in/out.

Responsibilities include scheduling, answering inquiries, maintaining charts, and accurate EHR data entry, with a focus on a friendly, efficient patient experience in a professional

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation, insurance information, posting payments, and filing claims
• Schedule referrals and ensure accurate data entry into the EHR system
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, and submitting essential reports
• Monitor patient flow, communicate delays, and maintain a safe, clean office environment
• Perform other duties as assigned by the office manager and doctors

Job description

POSITION SUMMARY

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER

Starting wage based on knowledge and previous experience

6.5 paid holidays per year

Approximately 10 days of PTO within first year

Full slate of benefits to include health, dental, vision, and 401k

Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES

Greet patients in a friendly, professional manner

Answer phone calls, schedule appointments, assist in patient communications and recalls

Respond to patient inquiries about billing, procedures, policies and available services

Prepare patient chart prior to appointment and complete upon patient arrival

Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR

Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports

Monitor patient flow throughout the office, properly communicating delays

Provide a safe and clean office environment

Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines)

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.