Patient Services Representative

Bridgeview Eye Partners; Michigan City (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

6.5 paid holidays per year

Approximately 10 days PTO within first

Employee Referral Program

Health, dental, vision, and 401k

Growth and wage increase through cert.

Job summary

Bridgeview Eye Partners is seeking a Patient Services Representative to facilitate communication between patients, doctors, and staff, with duties including verifying insurance, scheduling, check-in/out, and managing charts in the EHR. The role emphasizes friendly patient interaction, accurate data entry, handling billing inquiries, and coordinating referrals and payments.

A high school diploma is required; prior medical office experience is preferred.

Qualifications

• High school graduate, or equivalent.
• Previous medical office experience and knowledge in medical coding/billing is preferred.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies and available services.
• Prepare patient chart prior to appointment and complete upon patient arrival.
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering data into the EHR.
• Perform end of day tasks, balancing cash drawer, processing daily deposits, evaluating reports, and submitting essential reports.
• Monitor patient flow throughout the office, communicating delays and maintaining a safe environment.

Skills

Patient communication

Phone support

Data entry

Billing inquiry handling

Team coordination

Education

High school diploma

Job description

POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER:

• Competitive hourly wage based on previous experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Employee Referral Program
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITES:

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Previous medical office experience and knowledge in medical coding/billing is preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.