Patient Services Representative

PrimeCare Health, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 35,000 - 47,000; Full time

Benefits offered by this job

PTO 27 days

Personal days

Floating holiday

Paid holidays

Medical/dental/vision

Life & disability insurance

403(b) match

Flexible spending accounts

Critical illness coverage

Job summary

PrimeCare Health is seeking a Patient Services Representative in Chicago, IL to be the first contact for patients and manage check-in/check-out clerical tasks. You will monitor appointments, answer calls, schedule visits, and generate reports while ensuring accuracy and privacy of patient data.

The role requires strong communication and customer service, with bilingual English/Spanish or English/Polish preferred.

Qualifications

• Two years medical office experience preferred.
• Experience with EMR and Microsoft Office.
• Bilingual English/Spanish or English/Polish preferred.
• Strong communication and customer service skills.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Greets and accurately registers patients in the electronic medical record (EMR) verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed.
• Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.

Skills

Communication skills

Customer service

Interpersonal skills

Tools

EMR system

Microsoft Office

Job description

Chicago, IL, US

Salary Range: $17.05 To $22.50 Hourly

The Patient Services Representative acts as the first point of contact for patients when they enter the site and performs all clerical duties related to patients during both the check-in and the check-out process. The Patient Services Representative is responsible for monitoring appointments and patient flow to minimize wait times, answer inbound calls, schedule appointments, collect data, complete reports, and perform all duties as assigned.

Duties and Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Greets and accurately registers patients in the electronic medical record (EMR) verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed.
• Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.

Required Knowledge, Experience, or Licensure/Registration

• Two (2) years previous medical office experience preferred.
• Previous computer experience, particularly with an EHR and/or Microsoft Office products.
• Bilingual in English/Spanish or English/Polish preferred.
• Strong communication, customer service, and interpersonal skills.
• 27 days of PTO each year, accrued each pay period
• 3 personal days
• 1 floating holiday
• 8 paid holidays
• Medical/Dental/Vision coverage available the 1st of the month following 30 days
• Company-paid life, short-term disability, and long-term disability coverage
• Discretionary 403(b) match and profit sharing after meeting service requirements
• Flexible spending accounts
• Accident & critical illness coverage

All wages are based on relevant years of experience. The minimum rate is the wage that someone without medical reception/registration/PSR or customer service experience will earn.

PrimeCare Health is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants . T therefore, PrimeCare does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.