Patient Service Representative

TALENT Software Services; Tulsa (OK); On-site; USD 20,664 - 30,307; Part time

Job summary

TALENT Software Services is seeking a Patient Service Representative for a 13-week contract in a medical office, serving as the first point of contact for patients and handling front-office tasks. This role supports reception, registration, scheduling, and billing activities to ensure a positive patient experience and efficient clinical operations.

Responsibilities include welcoming patients, verifying demographics and insurance, scheduling, answering phones, and maintaining confidential records

Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of customer service, medical office, or front-desk experience preferred.
• Strong communication, organizational, and computer skills.
• Ability to multitask in a fast-paced healthcare environment.
• Experience with EMR/EHR systems is a plus.

Responsibilities

• Welcome and assist patients in a courteous and professional manner.
• Register patients and verify demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments.
• Perform front-office reception duties, including answering phones and directing inquiries.
• Support billing and payment collection processes in accordance with established procedures.
• Maintain accurate patient records while ensuring confidentiality and compliance with applicable regulations.
• Collaborate with clinical and administrative staff to facilitate efficient patient flow.

Skills

Customer service

Front-desk experience

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Job Title

Patient Service Representative

Job Type

Contract (13 Weeks)

Schedule

• Primarily Monday-Friday

Job Summary

The Patient Service Representative serves as the first point of contact for patients in a medical office setting. This role is responsible for performing front-office administrative functions, including patient reception, registration, scheduling support, and billing-related activities. The position plays a key role in ensuring a positive patient experience and supporting efficient clinical operations.

Key Responsibilities

• Welcome and assist patients in a courteous and professional manner.


• Register patients and verify demographic and insurance information.


• Schedule, reschedule, and confirm patient appointments.


• Perform front-office reception duties, including answering phones and directing inquiries.


• Support billing and payment collection processes in accordance with established procedures.


• Maintain accurate patient records while ensuring confidentiality and compliance with applicable regulations.


• Collaborate with clinical and administrative staff to facilitate efficient patient flow.

Minimum Qualifications

• High School Diploma or GED required.


• Minimum of one (1) year of customer service, medical office, or front-desk experience preferred.


• Strong communication, organizational, and computer skills.


• Ability to multitask in a fast-paced healthcare environment.


• Experience with electronic medical records (EMR/EHR) systems is a plus.

Licensure / Certifications

• No licensure or certifications required.

Preferred Skills

• Excellent interpersonal and customer service skills.


• Attention to detail and accuracy.


• Ability to maintain professionalism and confidentiality.


• Knowledge of medical office procedures and insurance verification is beneficial.