Patient Service Representative

Midwest Refuah Health Center; Chicago (IL); On-site; USD 29,000 - 36,000; Full time

Job summary

Midwest Refuah Health Center in Chicago, IL is hiring a Patient Service Representative (PSR) to be the first impression for patients and visitors. The PSR will provide exceptional customer service, assist with patient access, schedule appointments, and maintain accurate demographic and insurance information in the EHR.

The role requires strong communication skills, ability to multitask in a fast-paced healthcare setting, and a high school diploma.

Qualifications

• Outstanding customer service and interpersonal skills.
• Ability to interact professionally with diverse patient populations.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency including scheduling systems, EHR, MS Office and email.
• Knowledge of HIPAA and patient confidentiality requirements.

Responsibilities

• Greet patients and visitors in person and by telephone.
• Schedule, confirm, reschedule, and cancel appointments.
• Respond to patient communications via phone, portal messages, and email.
• Provide exceptional customer service and maintain a positive patient experience.
• Register new patients in the EHR.
• Provide health center orientation and information to new patients and families.
• Verify and update patient demographic, insurance, and eligibility information.
• Collect co-pays and balances per organizational policies.
• Assist patients with insurance questions and basic billing inquiries.
• Participate in daily or departmental huddles and meetings.
• Support patient outreach initiatives, reminders, and recall campaigns.
• Maintain communication with providers and staff for coordinated care.
• Monitor patient flow and communicate scheduling delays.
• Assist patients with barriers to care by connecting resources.
• Maintain a clean, organized front desk area.
• Assist with inventory of office supplies and forms.
• Open, sort, and distribute mail; report facility concerns as needed.
• Participate in emergency response procedures.

Skills

Customer service

Communication

Organizational skills

Multitasking

Tech proficiency

HIPAA knowledge

Teamwork

Education

High School Diploma

Tools

EHR systems

Scheduling systems

Microsoft Office

Email

Job description

Job Title: Patient Service Representative (PSR)

Department: Clinical Services

Status: Full-Time Non-Exempt

Location: 6374 N Lincoln Ave, Chicago, IL 60659

Reports To: Practice Manager

Compensation: $21–$26/hour, based on experience

The Patient Service Representative (PSR) is the first impression patients and visitors receive of Midwest Refuah Health Center. This role is a key member of the care team, responsible for providing exceptional customer service, supporting patient access, coordinating appointments, maintaining accurate patient information, and ensuring efficient front-office operations. The PSR works in a confidential healthcare environment and supports the organization's mission of delivering high-quality, patient-centered care. This position may require evening and weekend hours based on departmental needs.

Duties and Responsibilities

• Welcome patients and visitors in person and by telephone, answering inquiries or directing questions to the appropriate staff member.
• Schedule, confirm, reschedule, and cancel appointments while optimizing provider schedules and patient access.
• Respond promptly and professionally to patient communications, including phone calls, voicemails, portal messages, and emails.
• Deliver exceptional customer service and maintain a positive patient experience.
• Register new patients in the electronic health record (EHR) system.
• Provide health center orientation and information to new patients and families.
• Verify and update patient demographic, insurance, and eligibility information.
• Collect co-payments, balances, and other patient payments in accordance with organizational policies.
• Assist patients with insurance-related questions and basic billing inquiries.
• Participate in daily or departmental team huddles and meetings.
• Support patient outreach initiatives, appointment reminders, recall campaigns, and other patient engagement activities.
• Maintain communication with providers, clinical staff, and administrative team members to support coordinated patient care.
• Monitor patient flow and communicate scheduling delays when appropriate.
• Assist patients who may be ill, distressed, or experiencing barriers to care by connecting them with appropriate resources and support services.
• Maintain a clean, organized, and professional reception area.
• Assist with inventory management of office supplies, forms, and front-desk materials.
• Open, sort, and distribute incoming mail and correspondence.
• Submit maintenance requests and report facility concerns as needed.
• Participate in emergency response procedures and assist with coordinating emergency services when required.
• Perform other duties as assigned.

Required Skills and Abilities

• Outstanding customer service and interpersonal skills.
• Ability to interact professionally and compassionately with diverse patient populations, including individuals who may be ill, distressed, anxious, or experiencing behavioral health challenges.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Basic computer proficiency, including experience with scheduling systems, electronic health records, Microsoft Office, and email.
• Knowledge of HIPAA and patient confidentiality requirements.
• Ability to work effectively as part of a multidisciplinary team.

Education and Experience

• High school diploma or equivalent required.
• Previous healthcare, medical office, behavioral health, dental, customer service, call center, or administrative experience preferred.
• Experience with electronic health records and patient scheduling systems preferred.
• Bilingual skills are a plus.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of telephone and computer systems.
• Ability to stand, walk, and move throughout the facility as needed.
• Must be able to lift up to 25 pounds occasionally.

Midwest Refuah Health Center is an equal opportunity employer. All qualified applicants will

receive consideration for employment without regard to race, ethnicity, religion, sexual

orientation, veteran status, national origin, pregnancy or related conditions, disability, or any

other protected characteristic under applicable law.