Patient Services Representative

Vitalogy Skincare; Bastrop (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Vitalogy Skincare in Bastrop, TX is seeking a full-time Clerical teammate to join the care team. You will greet patients, register them, verify insurance, and help schedule appointments while maintaining patient confidentiality.

This role requires strong customer service, attention to detail and the ability to use an EHR. You will handle phone calls on a multi-line system and assist clinic staff with daily administrative tasks.

Qualifications

• High School diploma or equivalent required.
• Associates degree or related healthcare certification preferred.
• Minimum one-year experience in customer service in a clinical environment preferred.

Responsibilities

• Greet patients and register them at the front desk.
• Assist with insurance verification and scheduling.
• Provide courteous customer service and handle telephone inquiries.
• Operate SBAR communications and access EHR for clinical staff.
• Balance cash drawer and manage cash handling.
• Operate a multi-line phone system.

Skills

Customer service

Attention to detail

Professional attitude

Confidentiality

Multi-office communication

Office equipment operation

EHR familiarity

Telephone handling

Teamwork

Problem solving

Education

High School diploma or equivalent

Associates degree or related healthcare certification

Tools

EHR system

SBAR communication

Cash handling

Multi-line phone system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Bastrop, TX, US

3 days ago Requisition ID: 2500

Position Summary:

This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
• Answer telephone promptly and in a polite and professional manner
• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
• Balances cash sheet and cash drawer in accordance with established standards
• Operates a multi-line telephone console

Experience Requirements:

• Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements:

• High School diploma or equivalent
• Associates degree or related healthcare certification, preferred

Knowledge, Skills, and Abilities Requirements:

• Strong attention to detail and accuracy, professional attitude, reliable
• Ability to handle confidential and sensitive information
• Ability to communicate in an active multi-office environment
• Ability to efficiently operate all job-related office equipment
• Ability to follow or provide verbal and written instructions
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
• Basic to intermediate computer operation
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Specialty knowledge of systems relating to job function