Patient Services Representative

Skin-Cancer-and-Dermatology-Institut; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Skin-Cancer-and-Dermatology-Institut in Reno, NV seeks a Full Time Clerical professional to join the care team. You will greet patients, register them, verify insurance, schedule appointments, and manage phone calls.

The role requires excellent communication, attention to detail, discretion with confidential information, and ability to operate EHRs and office equipment in a busy, multi-provider environment.

Qualifications

• Greets patients, handles registration, verifies insurance, and manages scheduling.
• Provides front desk customer service and operates a multi-line telephone system.
• Accesses the EHR to communicate with clinical staff using SBAR format for telephone encounters.
• Balances cash drawer per established standards.

Responsibilities

• Greets patients, handles registration, verifies insurance, and manages scheduling.
• Provides front desk customer service and operates a multi-line telephone system.
• Accesses the EHR to communicate with clinical staff using SBAR format for telephone encounters.
• Balances cash drawer per established standards.

Skills

Customer service

Attention to detail

Communication

Confidentiality

Office equipment operation

Multi-line phone system

SBAR communication

Education

High School diploma or equivalent

Associates degree or related healthcare certification, preferred

Tools

EHR

Cash handling

Multi-line telephone system

Office equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Reno, NV, US

4 days ago Requisition ID: 2508

Position Summary:

This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
• Answer telephone promptly and in a polite and professional manner
• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
• Balances cash sheet and cash drawer in accordance with established standards
• Operates a multi-line telephone console

Experience Requirements:

• Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements:

• High School diploma or equivalent
• Associates degree or related healthcare certification, preferred

Knowledge, Skills, and Abilities Requirements:

• Strong attention to detail and accuracy, professional attitude, reliable
• Ability to handle confidential and sensitive information
• Ability to communicate in an active multi-office environment
• Ability to efficiently operate all job-related office equipment
• Ability to follow or provide verbal and written instructions
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
• Basic to intermediate computer operation
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Specialty knowledge of systems relating to job function