Patient Services Representative

Vitalogy; Harker Heights (TX); On-site; USD 17,000 - 20,000; Full time

Job summary

Vitalogy in Harker Heights, TX is seeking a Full Time Clerical team member to greet patients, handle patient registration, verify insurance coverage, schedule appointments, and manage telephone duties.

Under general supervision, you will support the care team, access the EHR, and communicate with clinical staff using SBAR and smart phrases; you will balance cash drawer and operate a multi-line phone system.

Qualifications

• High School diploma or equivalent.
• Associates degree or related healthcare certification preferred.

Responsibilities

• Greet patients and register them at reception.
• Provide front desk support and customer service to patients.
• Handle telephone management and operate a multi-line phone system.
• Access EHR to communicate with clinical staff and providers using SBAR format.
• Balance cash drawer in accordance with established standards.
• Operate all job-related office equipment.

Education

High school diploma

Associates degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Harker Heights, TX, US

9 days ago Requisition ID: 2516

Salary Range: $17.00 To $20.00 Annually

Position Summary:

This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
• Answer telephone promptly and in a polite and professional manner
• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
• Balances cash sheet and cash drawer in accordance with established standards
• Operates a multi-line telephone console

Experience Requirements:

• Minimum one-year experience in customer service, preferably in a related clinical environment
  

Education, Licensure & Certification Requirements:

• High School diploma or equivalent
• Associates degree or related healthcare certification, preferred

Knowledge, Skills, and Abilities Requirements:

• Strong attention to detail and accuracy, professional attitude, reliable
• Ability to handle confidential and sensitive information
• Ability to communicate in an active multi-office environment
• Ability to efficiently operate all job-related office equipment
• Ability to follow or provide verbal and written instructions
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
• Basic to intermediate computer operation
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Specialty knowledge of systems relating to job function