Patient Services Representative

Advanced Dermatology and Skin Surgery; Spokane Valley (WA); Vor Ort; USD 36.000 - 42.000; Vollzeit

Zusammenfassung

Advanced Dermatology and Skin Surgery in Spokane Valley, WA is seeking a Full-Time Clerical team member to support front desk operations, patient registrations, and scheduling. You will interact with patients, handle phone inquiries, and assist with insurance verification in a fast-paced dermatology setting.

The role requires at least one year of customer service experience in a clinical environment, HS diploma (associates preferred), and ability to handle confidential information while

Qualifikationen

• Minimum one year of customer service experience in a clinical setting.
• High School diploma or equivalent; associates degree preferred.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to communicate in a multi-office environment.
• Ability to operate all job-related office equipment.
• Follow or provide verbal and written instructions.
• Ability to relate to persons with diverse backgrounds.
• Basic to intermediate computer operation.
• Mathematical and analytical ability for basic problem solving.

Aufgaben

• Provides front desk support and customer service to patients in a courteous, professional manner.
• Answers telephone promptly and professionally.
• Accesses EHR to communicate with clinical staff using SBAR format.
• Balances cash sheet and cash drawer according to standards.
• Operates a multi-line telephone console.

Kenntnisse

Attention to detail

Professional attitude

Confidential information handling

Multi-office communication

Office equipment operation

Follow verbal/written instructions

Interpersonal skills with diverse背景

Basic computer operation

Analytical/problem solving

Ausbildung

High School diploma or equivalent

Associates degree or related healthcare certification

Tools

EHR system

Phone system

Office equipment

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Spokane Valley, WA, US

2 days ago Requisition ID: 2524

Position Summary:

This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards


• Answer telephone promptly and in a polite and professional manner


• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases


• Balances cash sheet and cash drawer in accordance with established standards


• Operates a multi-line telephone console

Experience Requirements:

• Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements:

• High School diploma or equivalent


• Associates degree or related healthcare certification, preferred

Knowledge, Skills, and Abilities Requirements:

• Strong attention to detail and accuracy, professional attitude, reliable


• Ability to handle confidential and sensitive information


• Ability to communicate in an active multi-office environment


• Ability to efficiently operate all job-related office equipment


• Ability to follow or provide verbal and written instructions


• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds


• Basic to intermediate computer operation


• Mathematical and/or analytical ability for basic to intermediate problem solving


• Specialty knowledge of systems relating to job function