Patient Services Representative

Bend Dermatology Clinic; Bend (OR); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Bend Dermatology Clinic is seeking a full-time front desk clerical staff member in Bend, OR to greet patients, register, verify insurance, schedule appointments, and manage telephone communications.

The role requires strong customer service, attention to detail, and the ability to work in a busy multi-office environment while handling confidential information. Prior healthcare experience and EHR familiarity are preferred.

Qualifications

• High School diploma or equivalent required.
• Associates degree or healthcare certification preferred.

Responsabilités

• Greet patients and handle registration with courteous, professional service.
• Manage phone lines and scheduling, ensuring timely communication with clinical staff.
• Access EHR to relay information using SBAR format and standard phrases.
• Balance cash drawer according to standards.
• Operate a multi-line telephone console.

Connaissances

Customer service

Communication

EHR familiarity

Cash handling

Phone etiquette

Multiline phone system

Data entry

Confidentiality

Office equipment

SBAR communication

Formation

High School diploma

Associates degree / healthcare certification

Outils

EHR systems

Telephone system

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Bend, OR, US

2 days ago Requisition ID: 2523

Position Summary:

This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
• Answer telephone promptly and in a polite and professional manner
• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
• Balances cash sheet and cash drawer in accordance with established standards
• Operates a multi-line telephone console

Experience Requirements:

• Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements:

• High School diploma or equivalent
• Associates degree or related healthcare certification, preferred

Knowledge, Skills, and Abilities Requirements:

• Strong attention to detail and accuracy, professional attitude, reliable
• Ability to handle confidential and sensitive information
• Ability to communicate in an active multi-office environment
• Ability to efficiently operate all job-related office equipment
• Ability to follow or provide verbal and written instructions
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
• Basic to intermediate computer operation
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Specialty knowledge of systems relating to job function