PATIENT SERVICES REP - WIC Site

The Institute for Family Health; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The Institute for Family Health is seeking a capable front desk/clerical assistant to support patient registration, scheduling, and cash handling. The role emphasizes accuracy and confidentiality in Epic data entry and daily accounting tasks.

Hours are typically 9AM–5PM, Monday through Thursday, with every 2nd and 3rd Thursday 11AM–7PM; attention to detail and customer service are essential in this busy clinic setting.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year customer service experience.
• Demonstrated typing skills for CRT input.
• Ability to accurately conduct and record a patient interview, and collect clinical, demographic, and financial information.
• Ability to handle multiple priorities and stay calm under stress.
• Bi-lingual, Spanish preferred.

Responsibilities

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Registers patient clinical, financial and demographic information into the Epic system.
• Ensures data integrity; collects cash from patients for charges and co-payments.
• Matches cash collected to receipts at end of session.
• Requests patient charts from Medical Records for distribution and retrieves missing charts as needed.

Skills

Customer service

Typing

Education

High School Diploma or equivalent

Tools

Epic system

Job description

Brief Description

Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data, and integrity of billing including charge documents is cognizant of the philosophy, standards, objectives and policies of the Department and the Organization.

Requirements

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.
• Responsible for the integrity of the data. Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
• Requests patient charts from Medical Records Department for distribution. Searches for missing charts before they are needed for clinic session, only as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year customer service experience required.
• Demonstrated typing skills for CRT input required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.
• Bi-lingual, Spanish preferred.

Equal Employment Opportunity/Affirmative Action

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.

Summary

Hours: 9AM - 5PM. Monday - Thursday and every 2nd and 3rd Thursday 11AM - 7PM.