PATIENT SERVICES REP - CALL CENTER

The Institute for Family Health; Town of New Paltz (NY); On-site; USD 38,000 - 50,000; Full time

Job summary

The Institute for Family Health in New York State seeks a Call Center Clerk to support frontline patient communications under the supervision of the Practice Administrator and Nurse. This role involves routine clerical tasks, handling inquiries, and maintaining data accuracy.

You will perform data-related tasks, request medical records when needed, and manage a high volume of calls while identifying patient needs and offering solutions. Bilingual Spanish is a plus.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of one year of customer service experience.
• Demonstrated typing skills for CRT input.
• Ability to accurately conduct and record a patient interview and collect clinical, demographic, and financial information.
• Ability to handle multiple priorities and stay calm under stress.
• Bi-lingual, Spanish preferred.

Responsibilities

• Ensure the integrity of the data.
• If needed, request patients' Medical Records.
• Manage a large amount of inbound and outbound calls.
• Identify customers' needs, clarify information, research issues and provide solutions or alternatives.

Skills

Customer service

Typing

Bilingual Spanish

Education

High School Diploma or equivalent

Job description

Brief Description

This position is for the Call Center dept. Under the supervision of the Practice Administrator & Nurse, perform routine clerical duties, answer patients' questions or concerns, and other duties as directed by supervision.

Brief Description

This position is for the Call Center dept. Under the supervision of the Practice Administrator & Nurse, perform routine clerical duties, answer patients' questions or concerns, and other duties as directed by supervision.

Requirements

• Responsible for the integrity of the data.
• If needed, request patients' Medical Records.
• Manage a large amount of inbound and outbound calls.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Qualifications

• High School Diploma or equivalent required
• Minimum of one (1) year customer service experience required
• Demonstrated typing skills for CRT input required
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information\
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress
• Bi-lingual, Spanish preferred

Equal Employment Opportunity/Affirmative Action

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.

Please visit www.Institute.org for more information.