PART-TIME PATIENT SERVICES REP - CALL CENTER

The Institute For Family Health; Town of New Paltz (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Institute for Family Health in New Paltz is seeking a Call Center Clerk to provide front desk support, answer patient questions, and perform routine clerical duties under supervision.

The role emphasizes data integrity, basic typing, and the ability to handle multiple priorities and stressful situations while collecting clinical and demographic information. This is a full-time, non-exempt position with hourly pay and patient-focused responsibilities.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year customer service experience required.
• Demonstrated typing skills for CRT input required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.

Responsibilities

• Perform routine clerical duties and answer patients' questions.
• Handle a large volume of inbound and outbound calls and assist callers.
• Maintain data integrity and assist with gathering patient information under supervision.

Skills

Customer service

Typing

Communication

Data entry

Education

High School Diploma or equivalent

Job description

• Base Pay $19.00 - $19.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school

Description

This position is for the Call Center dept. Under the supervision of the Practice Administrator & Nurse, perform routine clerical duties, answer patients' questions or concerns, and other duties as directed by supervision.

Requirements

• Responsible for the integrity of the data.
• If needed, request patients' Medical Records.
• Manage a large amount of inbound and outbound calls.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Qualifications:

• High School Diploma or equivalent required
• Minimum of one (1) year customer service experience required
• Demonstrated typing skills for CRT input required
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information\
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.