PATIENT SERVICES REP: BEHAVIORAL HEALTH - Westchester Square

The Institute for Family Health; New York (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

The Institute for Family Health in New York, NY is seeking an organized clerical professional to support practice operations. You will schedule appointments in the Epic system, perform patient registrations, and handle cash collection and billing documents with attention to data integrity.

Responsibilities include making reminder calls, printing and confirming schedules, and distributing patient charts as needed. Bilingual Spanish is preferred to assist diverse patient populations.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year customer service experience required.
• Demonstrated typing skills for CRT input required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.
• Bi-lingual, Spanish preferred.

Responsibilities

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.
• Responsible for the integrity of the data. Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
• Requests patient charts from Medical Records Department for distribution. Searches for missing charts before they are needed for clinic session, only as required.

Skills

Customer service

Typing

Multitasking

Bilingual Spanish

Education

High School Diploma

Job description

Brief Description

Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data, and integrity of billing including charge documents is cognizant of the philosophy, standards, objectives and policies of the Department and the Organization.

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.
• Responsible for the integrity of the data. Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
• Requests patient charts from Medical Records Department for distribution. Searches for missing charts before they are needed for clinic session, only as required.

Brief Description

Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data, and integrity of billing including charge documents is cognizant of the philosophy, standards, objectives and policies of the Department and the Organization.

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.
• Responsible for the integrity of the data. Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
• Requests patient charts from Medical Records Department for distribution. Searches for missing charts before they are needed for clinic session, only as required.

Requirements

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.
• Responsible for the integrity of the data. Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
• Requests patient charts from Medical Records Department for distribution. Searches for missing charts before they are needed for clinic session, only as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year customer service experience required.
• Demonstrated typing skills for CRT input required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.
• Bi-lingual, Spanish preferred.

Equal Employment Opportunity/Affirmative Action

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.

Please visit www.Institute.org for more information.