Patient Services Rep: Registration & Front Desk

Carolinas Medical Center; Milwaukee (WI); On-site; USD 29,000 - 43,000; Part time

Job summary

Carolinas Medical Center in Milwaukee is seeking a part-time Revenue Cycle/Registration specialist to join the 10364 Enterprise Revenue Cycle team. The role handles patient registration, insurance verification, and upfront payments, ensuring accurate data and HIPAA compliance.

You'll work every other weekend, 8 hours per week, with holiday rotation, and provide friendly, professional service to patients and families while maintaining high-for-data integrity and coordination with clinical staff.

Qualifications

• High school diploma or equivalent is required.
• No prior healthcare experience required.
• Ability to maintain confidentiality (HIPAA compliant).

Responsibilities

• Creates the initial electronic health record for the patient’s medical record, ensuring no duplicates and patient safety.
• Checks in and registers patients; collects demographics, guarantor, and insurance information.
• Discusses and collects co-pays and other out-of-pocket responsibilities.
• Explains insurance basics and refers patients to Financial Advocates as needed.
• Ensures HIPAA compliance and confidentiality of information.
• Schedules appointments and communicates test preparations and arrival instructions.
• Greets patients and handles calls, assisting with transportation or interpreter services as needed.
• Monitors and processes electronic health record work queues.

Skills

Customer service

Communication skills

Multitask

Attention to detail

HIPAA compliance

Problem solving

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Job description

Carolinas Medical Center in Milwaukee is seeking a part-time Revenue Cycle/Registration specialist to join the 10364 Enterprise Revenue Cycle team. The role handles patient registration, insurance verification, and upfront payments, ensuring accurate data and HIPAA compliance.

You'll work every other weekend, 8 hours per week, with holiday rotation, and provide friendly, professional service to patients and families while maintaining high-for-data integrity and coordination with clinical staff.