Patient Services Rep - Orthopedics Scheduling & Billing

Excelsior Orthopaedics Group; Town of Orchard Park (NY); On-site; USD 25,000 - 41,000; Full time

Job summary

Excelsior Orthopaedics and Buffalo Surgery Center in Orchard Park, NY is seeking a full-time Medical Office Registration Clerk. You will verify patient information, enter data into MEDENT, collect copays, and support scheduling with therapists.

The role requires high school diploma or GED, 1+ year medical office experience, EMR experience (MEDENT preferred), and exceptional customer service. Shifts rotate from mornings to evenings, with a team-oriented environment and benefits.

Qualifications

• Exceptional customer service skills including professional written and verbal communication.
• EMR experience required; MEDENT preferred.
• 1+ years medical office experience; patient registration experience desired.

Responsibilities

• Verify appointment and insurance information; enter registration information into MEDENT.
• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information.
• Collect copays, balancing cash drawer, and logging weekly/monthly totals.
• Answer and route phone calls; work with therapists and patients on scheduling.
• Act as a liaison between patient and billing department regarding billing issues.
• Schedule follow-up appointments and verify referrals/authorizations prior to scheduling.

Skills

Customer service

Written and verbal communication

Education

High school diploma or GED

Associates degree preferred

Tools

MEDENT

Job description

Excelsior Orthopaedics and Buffalo Surgery Center in Orchard Park, NY is seeking a full-time Medical Office Registration Clerk. You will verify patient information, enter data into MEDENT, collect copays, and support scheduling with therapists.

The role requires high school diploma or GED, 1+ year medical office experience, EMR experience (MEDENT preferred), and exceptional customer service. Shifts rotate from mornings to evenings, with a team-oriented environment and benefits.