Front Desk Patient Services Specialist

Excelsior Orthopaedics, LLP; Eastern Hills (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Excelsior Orthopaedics, LLP in New York seeks a Patient Service Representative to be the first point of contact for patients. You will deliver exceptional service, handle reception and registration, and support patient flow in a busy orthopedic practice.

Responsibilities include verifying appointments and insurance in Medent, collecting copays, processing registrations, and liaising with billing. A HS diploma or associates degree and EMR experience are preferred.

Qualifications

• Associates degree preferred; HS diploma or GED required.
• 2+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.
• Proficiency in medical terminology and accurate data entry; strong communication.

Responsibilities

• Verify appointment and insurance information; enter registration information into Medent.
• Perform registration procedures for new and follow-up patients; obtain demographic, insurance, and payment information.
• Collect copays, balance cash drawer, and log weekly/monthly totals.
• Verify insurance three days out from HealtheNet; coordinate with billing as needed.
• Pull registrations through the patient portal and assist with scheduling changes.

Skills

Customer service

Medical office experience

Registration procedures

Insurance verification

Cash handling

Teamwork

Education

Associates degree preferred

HS diploma or GED required

Tools

Medent EMR

Job description

Excelsior Orthopaedics, LLP in New York seeks a Patient Service Representative to be the first point of contact for patients. You will deliver exceptional service, handle reception and registration, and support patient flow in a busy orthopedic practice.

Responsibilities include verifying appointments and insurance in Medent, collecting copays, processing registrations, and liaising with billing. A HS diploma or associates degree and EMR experience are preferred.