Patient Service Representative, Physical Therapy

Excelsior Orthopaedics Group; Town of Orchard Park (NY); On-site; USD 25,000 - 41,000; Full time

Job summary

Excelsior Orthopaedics and Buffalo Surgery Center in Orchard Park, NY is seeking a full-time Medical Office Registration Clerk. You will verify patient information, enter data into MEDENT, collect copays, and support scheduling with therapists.

The role requires high school diploma or GED, 1+ year medical office experience, EMR experience (MEDENT preferred), and exceptional customer service. Shifts rotate from mornings to evenings, with a team-oriented environment and benefits.

Qualifications

• Exceptional customer service skills including professional written and verbal communication.
• EMR experience required; MEDENT preferred.
• 1+ years medical office experience; patient registration experience desired.

Responsibilities

• Verify appointment and insurance information; enter registration information into MEDENT.
• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information.
• Collect copays, balancing cash drawer, and logging weekly/monthly totals.
• Answer and route phone calls; work with therapists and patients on scheduling.
• Act as a liaison between patient and billing department regarding billing issues.
• Schedule follow-up appointments and verify referrals/authorizations prior to scheduling.

Skills

Customer service

Written and verbal communication

Education

High school diploma or GED

Associates degree preferred

Tools

MEDENT

Job description

Job Details: Job Location: EXC Orchard Park NY - Orchard Park, NY 14127, Position Type: Full Time, Education Level: High School, Salary Range: $18.00 - $30.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Summary

Rotating schedule:

All team members are scheduled a minimum of 1-2 closing shifts per week

• Opening shifts will be scheduled between 6:30am -7:30am and end between 2:30pm/3:30pm.
• Closing shifts start between 10:30am and 11:30am and end between 6:30pm and 7:30pm.
• Mid-day shifts are typically always scheduled between 8:30am and 4:30pm

Duties and Responsibilities

• Role model our Core Values of being patient-centered, team focused, service driven, accountable, and innovative.
• Verify appointment and insurance information; enter registration information into Medent.
• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment. information; may need to explain insurance eligibility criteria and explain coverages to patient.
• Collect copays, balancing cash drawer, and logging weekly/monthly totals.
• Collect past due monies due to Excelsior.
• Answer and route phone calls.
• Work closely with therapists and patients to assist in the scheduling process.
• Act as a liaison between the patient and the billing department regarding billing issues for patients.
• Pull registrations through the patient portal.
• Verify referrals and authorizations prior to confirming patient scheduling appointment(s).
• Process check-out patient paperwork at completion of visit.
• Schedule follow-up appointment as needed.
• Apply knowledge of medical terminology, specifically orthopedic terminology.
• Perform any other duties assigned.

Qualifications: Requirements and Qualifications

• Exceptional customer service skills including professional written and verbal communication.
• Associates degree preferred; high school diploma or GED required.
• 1+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.

Physical Demands

• Position requires manual and finger dexterity and hand-eye coordination.
• Involves standing, sitting, and walking.
• Team member will occasionally be asked to lift and carry items weighing up to 10 pounds; normal visual acuity and hearing are required.

The pay range for this position is determined based on several factors, including the candidate's years of experience, qualifications, training, licenses, designations, and the overall market conditions.

This job description does not state or imply that the duties and responsibilities listed are the only ones required of this position. Team members in this role will be required to perform other job-related duties at the discretion of the employer and may have additional duties assigned as necessary.

Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.